Concierge Paris France H/F DFS Group

What you'll be doing?

The Concierge is responsible for general customer assistance, responding to their requests, recommendations, demands, and finding solutions to their problems. He/she coordinates tour operators and guides to optimize customer flow and enhance the customer experience. He/she is the guarantor of the store's image.

Your missions:

Customer Service and Relations:

- Responds to all customer requests and directs them inside and outside the store according to their needs.

- Provides concierge services to customers, including organizing transportation, delivering purchased products, and managing reservations.

- Updates the services, events, and activities offered in the store.

- Issues, when necessary, purchase cards to customers, ensuring efficient and accurate recording of customer data.

- Issues, in support of Personal Shoppers, privilege discount cards to eligible customers.

- Follows up on customer requests, including complaints and repairs.

- Has a thorough knowledge of Parisian activities to best meet customer expectations.

- Maintains a special relationship with major Parisian organizations to respond to all customer requests.

Partner Relations and Support (Employees):

- Coordinates with the Marketing team the planning and scheduling of guided tours in the store.

- Maintains good professional relationships with tour operators, guides, and drivers.

- Assists Personal Shoppers in coordinating private visits, receptions/events, and other ad-hoc services at the customer's request.

- Helps organize and participates in all promotional and public relations activities in the store.

Ideal Candidate

Your Profile:

- Secondary diploma (college/high school) or equivalent, preferably specialized in the hospitality and/or services industry.

- Experience in similar functions or in luxury hospitality is required.

- Essential knowledge of basic computer skills.

- Proficiency in English is necessary; any other language is a plus.

Other Qualifications:

- Proactive, agile, and resourceful.

- Team spirit.

- Professional appearance, verbal expression, and behavior.

- Demonstrates excellent problem-solving skills.

- Strong interpersonal skills and able to work well with people at different levels.

- Ability to engage with customers.

Job Constraints:

- Working in a store in a luxury environment. Must be able to stand for the duration of the shift and engage proactively with customers, guides, drivers, and tour operators.

- Works weekends (including Sundays) and public holidays.

- Fluent in French and English; Mandarin or another language would be a plus.