New Account Manager Marketplace Chinese Market - Madrid H/F Adeo

🌟 THE CONTEXT

In ADEO, this position is attached to the Omnicommerce department, whose role is to guarantee a 5-star customer experience across all channels. Inside of this department, the Marketplace is a key pillar of an ambitious plan to transform the entire business and become the world's leading habitat platform. It will help expand the product and service offering, step-change customer experience, reinforce Adeo's market positioning.

In only 4 years, we opened marketplaces in 5 countries, developed a multicutural and talented team of 160+ people, built solid capabilities and mechanisms, and delivered material results in terms of customer experience, customer and traffic acquisition, sales (several hundred millions of GMV in 2024), profit, and market position.

It is only the first step of our journey and we have even greater ambitions for the coming years!

🎯 YOUR MISSION

As a New account Manager, your main responsibilities will be:

• Prospect the international market to identify, prioritize and manage a sales pipeline, lead negotiations and recruit high-potential Sellers onto the marketplace,

• Build strong relationships with the new sellers and provide them with data driven insights and a strong service to help them grow their business on the Leroy Merlin Marketplace,

• Monitor and analyze sellers performance metrics and identify areas for improvement to increase customer satisfaction, profitability and operations performance,

• Coordinate and manage projects across the organization (IT, Retail, stores, finance, etc.) and communicate with internal and external parties, while meeting tight deadlines for high visibility projects,

• Stay up-to-date on industry trends and competitor activity to identify opportunities to improve our offering and stay ahead of the competition.

🥇 YOUR PROFILE

• Languages: fluency in Chinese (C1), English (C1) and Spanish (B1 at least)

• At least 3 years of experience in consulting, e-commerce, FMCG or retail

• Proven commercial and analytical skills

• Proven interpersonal and relational skills

• Willingness to learn

• Highly organized and results oriented with a high degree of ownership.

• Bachelors or Master's Degree in Business, Engineering or related field

• Knowledge of the E-commerce industry and Marketplace platforms is a plus

🎁 As an employee attached to ADEO Services, you benefit from:

• A stimulating work environment that encourages initiative and an entrepreneurial mindset

• Training programs tailored to your role to help you develop your skills

• Career development opportunities and internal mobility within an international group

• Quarterly collective bonuses and the opportunity to become a shareholder

• A flexible remote working policy

• Support for sustainable mobility: contribution toward the purchase of bicycles and scooters, as well as a carpooling allowance

ADEO is committed to diversity and inclusion, with a dedicated policy and support for employees with disabilities. We assist our future collaborators in adapting their workplace.

You recognize yourself in this description? Then, apply and start the Adeo adventure!