Multi Site Business Manager H/F Charlotte Tilbury

Accountabilities

PEOPLE ACCOUNTABILITIES

• People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.
• Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
• Driving sales success through motivation of the team to hit daily and monthly KPI targets.
• People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
• Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
• Leading and motivating a #1 team through daily briefs & performance 121 meetings.
• Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively tilbury talent spotting', sourcing talent in the local area.
• Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members' passes.
• Manage a large team, ensuring effective coordination, communication, and productivity.

COMMERCIAL ACCOUNTABILITIES

• Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
• Ensure the best customer experience is being delivered; even when you're not around by embedding the magic service methodology.
• Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
• Devise and deliver a compelling eventing strategy for the counter.
• Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.
• Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.
• Weekly and Monthly productivity reporting to the Area Manager.

OPERATIONAL ACCOUNTABILITIES

• Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures
• Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
• Adhere to health and safety guidance in the workplace
• Execute flawless visual merchandising and grooming standards on a daily basis

The Person

Disrupt & Innovate

• Naturally creative, seeking innovative ways to over perform and deliver
• An entrepreneurial mindset, focusing on the why?' and taking risks to reach for wow' results
• Assertive with energy and drive to succeed

Win Together

• Strong emotional intelligence and engaging personable skills that can be adapted to suit
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn't reluctant to hold ownership

Share the Magic

• Dynamic and inspirational with cust

OUR STORY

With over 27 MAGICAL years in the beauty industry, Charlotte Tilbury MBE - the world's No1 makeup artist - launched her ICONIC beauty company in September 2013 to record-breaking results and critical acclaim. The success since has been truly phenomenal. The award-winning collection of magic makeup and skincare innovations is adored by supermodels, starlets, entrepreneurs & icons. It is one of the fastest growing beauty companies GLOBALLY, has won countless awards and has broken records across countries, channels and categories. We have SO many exciting opportunities for you to join the Dream Team.

OUR PEOPLE

At Charlotte Tilbury Beauty, we love what we do and strive to be the best. Dare to dream it, dare to believe it, dare to do it! Join our team of LIMITLESS THINKERS and RULE BREAKERS and help make beauty dreams come true ALL around the world!

We can't wait to hear from you!