Account Manager Milibris H/F Cafeyn

Our mission?
To empower individuals with access to trusted, high-quality content that fosters personal growth and discovery. Whether it's through the comprehensive collection of news and features on Cafeyn, the digital publishing solutions of Milibris, the fun and educative content for children on Kidjo, or the collections for manga lovers by Mangas.io, Cafeyn stands at the forefront of digital content experiences.

Your team & responsibilities

You will join the Sales team and report to our miLibris Director. Our miLibris solution propose tech solutions to publishers and help them digitalize directly. By integrating this team, you will drive the growth and performance by maximizing value delivery, identifying upsell opportunities, and ensuring long-term revenue development.

Your missions

- Secure and grow existing revenue:

- Identify and capitalize on opportunities for revenue growth within the current client base.
- Strengthen client relationships to ensure loyalty and long-term value.
- Become a strategic partner for publishers:

- Manage onboarding, deployment, and product evolution phases with clients, ensuring deadlines and commitments are met.
- Understand client needs and provide tailored solutions.
- Build long-term partnerships focused on mutual business growth.
- Professionalize MiLibris account management:

- Standardize and optimize account management processes for consistency and efficiency.
- Implement best practices to improve client satisfaction and retention.
- Contribute actively to growth:

- Identify and pursue new business opportunities.
- Collaborate with teams to drive growth initiatives and implement innovative strategies.

Who are we looking for?

You are at the right place if you have

- 4 years of B2B account management experience, ideally in media, publishing, SaaS, or digital solutions for publishers.
- Strong understanding of business challenges for publishers: digital distribution, subscriptions, revenue models, and editorial/technical constraints.
- Skilled in managing client portfolios, securing contract renewals, and driving revenue growth via upsell opportunities (features, volumes, new titles, usage extensions).
- Proficient in managing onboardings and product deployments, collaborating with product, technical, and support teams in demanding environments.
- Excellent customer service, operational rigor, and strong quality focus.
- Strong communication skills, able to establish long-term, trust-based relationships with diverse stakeholders (business, product, technical, management).
- Autonomous, structured, reliable, results-oriented, with full responsibility for client portfolios.
- Fluency in French and English is essential.

Perks & benefits of working at Cafeyn

- Classic package

We provide a Swile card for your meal vouchers, Sidecare health insurance, and a mobility package to reimburse your transport subscription.

- Sports

We have a partnership with Wellpass that gives you access to fitness classes and wellness activities for both exercise and relaxation as you want.

- Mental Health

You have an access to our mental health platform teale, where you can book appointments with your psychologist or monitor your mental health.

- Hybrid policy

We allow you to work remotely two days per week.

- Cafeyn's access

We provide you with a VIP code for Cafeyn, giving you unlimited access to all content on our platform.

- Team life

We organize four office meet-ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together.

You don't have to match all the requirements, if you feel this offer could be a great opportunity for you, reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse.