Assistant Guest Relations Manager Paris Fr H/F HSH Group

Main Responsibilities:

- Assist the Guest Relations Manager in planning, coordinating, and monitoring the smooth running of the department.

- Ensure compliance with current procedures to guarantee personalized service and customer satisfaction.

- Contribute to team training and supervision, ensuring their professional development.

- Oversee the implementation of amenities and monitor the budget.

- Work closely with the various hotel departments to guarantee the best possible customer experience.

- Participate in projects for the continuous improvement and optimization of internal processes (tools, information systems, etc.).

- Handle customer requests and complaints, thereby contributing to customer loyalty.

Key Qualifications:

- Minimum 3 years' experience in reception

- Minimum 1 year's experience as an assistant manager or in a similar position

- Strong customer service skills

- Excellent presentation

- Autonomy, responsiveness, dynamism

- Knowledge and practical experience of IT tools

- Bilingual in English and another language desirable