Automotive Software And Data Customer Support Manager Fixed Term Contract F - M - N H/F Adevinta

FIXED-TERM POSITION -without specifying the employee's return date

As a member of the Argus team, you will be in charge of after-sales support for customer IT solutions, managing the technical hotline and guaranteeing quality of service for users and contribute to customer satisfaction and loyalty.

Main tasks :

Resolve customer problems by e-mail and telephone

Respond to the needs of the core business, receiving calls and resolving customer issues.

Take charge of customer files according to the types and difficulties encountered, as well as the requests of the manager.

Ensure customer satisfaction

Build customer loyalty by providing clear, precise and high-quality answers, in line with procedures

Adapt to customer requests to ensure ongoing customer loyalty.

Provide user support, in addition to any training required, to compensate for turnover or poor customer methodology

Communicate

Communicate on bugs and anomalies encountered in order to improve service quality for our customers.

Share knowledge

Be a driving force behind proposals to improve the Support Technician's job.

Report technical documentation needs and ideas to the Self-Care Content Manager, in order to maintain the knowledge base for Customer Service.

Reliability

Respect commitments in terms of appointments with customers

Respect shift start times

Profile / Skills / Abilities :

- Baccalaureate or equivalent

- 1 year experience in after-sales service or hotline

- Be a good listener, patient and reliable

- Knowledge of active listening techniques

- Know how to transcribe a customer need from an app

- Knowledge of basic computer systems

Additional information
Benefits:

- Pleasant working conditions (offices, possibility of teleworking...)
- Attractive remuneration (fixed, variable and profit-sharing)
- Opportunities for rapid, tailor-made professional development
- The meal voucher card
- Efficient and competitive health and provident insurance cover
- In addition to these, we offer other benefits

Want to find out more? Apply and ask our recruiters !
Company description

We're Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.

We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities - whether it's a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don't meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don't meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.