Customer Success Manager H/F Adobe

The Opportunity

Reflect on the media, ads, apps, websites, and online shopping in your daily routine. It's probable that Adobe products influence these experiences.

We are excited to offer an excellent opportunity for a Customer Success Manager position within our Paris-based team.

At Adobe, our Customer Success team is dedicated to delivering outstanding experiences and driving value for our customers. We achieve this through three core pillars: Partnership, Adoption, and Value Realization.

The enhancement of value and Return on Investment in challenging accounts is achieved by our CSMs through the establishment of partnerships, provision of strategic advice, and fostering collaboration with teams and customers to accelerate value.

As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.

You will articulate value, encourage and sell the future of Adobe's Digital Experience Solutions and Strategy.

What You'll Do:

- Establish a reliable bond with customer executives, aligning activities with their business strategy to optimize Adobe's Experience Cloud solutions.
- Coordinate and lead all aspects of the customer's adoption, training and development of guidelines to continually drive incremental value and return on the customer's investment.
- Identify and grow opportunities and collaborate closely with sales teams to ensure growth attainment on our Top Accounts.
- Grasp and evaluate customer needs, the service's adoption rate, and corporate framework concerning the implementation and acceptance of Adobe's Experience Cloud.
- Achieve renewals to a successful finish by closely collaborating with our Sales and Renewals teams as well as the customer's collaborators
- Monitor account/portfolio performance using relevant metrics and by engaging with collaborators.
- Partner with engineering department to ensure timely closure of quality issues.
- Provide project management for professional service requests.
- Build strategy for your accounts to drive dedication and minimize customer attrition.
- Work closely with the Sales, Marketing, and Solution Consulting and Consulting team.

What you need to succeed:

- Bachelor's or Master's degree or equivalent experience
- Skilled in post-sales account management within Digital Marketing (analytics, optimization/conversion, and/or social media). Applicants with pre-sales or consulting experience will be taken into account.
- Extensive background in Digital Marketing Solutions and familiarity with Adobe's competitive environment is desirable
- Shown efficiency in handling an account portfolio of large, complex, and strategic accounts at a senior level. Developing and nurturing relationships at the most senior levels with designated accounts to establish trust as an advisor.
- Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness
- Strong communications skills (written & verbal)
- Ability to anticipate, identify and define problems/issues
- Strong presentation skills at all level of audience
- Tenacious

Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.