Sales Support Manager F - M - X H/F Yousign

Détail du poste

Position Overview

As a Sales Support Manager, you'll take ownership of part of the Revenue target for our SMB and Self-service customer base. You'll lead a team of 4-5 Sales Support Specialists who work directly with prospects and customers - closing small-scale deals, resolving issues efficiently, and boosting satisfaction for our long tail of SMB clients.

Your Team

Your team plays a key role in onboarding, support, and identifying upsell opportunities across the customer lifecycle. You'll collaborate closely with Sales, Customer Solutions, and Care teams to ensure seamless handoffs and a consistent customer experience.

This is a new team - and we're looking for a problem-solver with a can-do attitude, excited to build and lead a function from the ground up.

At Yousign, we value autonomy, ambition, cross-functional collaboration, and continuous learning. This role offers opportunities to contribute to Inbound Marketing, Product-led Growth, and more, gaining broad exposure across the company.

Your Missions :

Team Management
- Lead, coach, and inspire a team of Sales Support Specialists based in Paris.
- Drive performance, motivation, and professional development.
- Create onboarding, enablement, and ongoing training programs.

Operational Excellence
- Ensure fast and effective handling of new deals and upsells within SLA.
- Set up workflows and response cadences for support tickets and inbound requests.
- Monitor KPIs : Time-to-First Contact, Conversion Rates, Revenue Generated, and more.
- Provide reliable forecasts and data-driven insights on team performance.

Sales & Revenue Contribution
- Oversee and continuously improve small-deal closing processes.
- Help team members consistently hit monthly revenue and retention goals.
- Work closely with Sales to optimize pipeline routing and expansion strategies.

Customer Retention & Growth
- Reduce churn and boost product adoption through scalable processes.
- Enable the team to proactively spot upsell and cross-sell opportunities.

Cross-Functional Collaboration
- Share customer feedback with Product and Customer Solutions to improve the roadmap.
- Partner with Enablement and Ops to improve tools, reporting, and workflows.

Who Are You?
- Here are the key traits that will help you thrive in this role :
- Experience leading an SDR or Inside Sales team (preferably in SaaS).
- Strong coaching mindset and track record in developing junior talent.
- Background in customer-facing roles : support, inside sales, success, or account management.
- Proficiency with Salesforce (lead management, reporting, data analysis).
- Highly collaborative and organized, with excellent prioritization skills.
- Fluent in French (C2/native-equivalent)and English; another European language is a plus.
- Able to work from our Paris office at least 4 days/week (relocation support available).

Don't meet all the criteria? No worries - we'd still love to hear from you ! Share how your skills and mindset make you a great fit, and our Talent Team will take a close look.

What you'll find at Yousign :
- A fast-growing scale-up with people at the heart of its mission.
- A leadership style built on autonomy and teamwork, aligned by shared OKRs.
- Cutting-edge tools and ways of working.
- Team events and bi-annual company-wide gatherings.
- Perks & benefits : Charity Day, ESOP, remote work setup, private health & life insurance (Alan), learning & development, CSE, Moka.Care, and more.
- Relocation support if needed.

Recruitment Process

Here's what to expect when you apply :

1 Intro Call - Chat with Laila, Talent Acquisition Manager - 30 minutes.
2 Team Interview - Meet your future manager, Aletta - 45 minutes.
3 Business Case - Show us how you think in action - 60 minutes.
4 Final Interview - Speak with Fanny, our Chief Revenue Officer - 30 minutes.