Revenue Operations H/F Alan

Détail du poste

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 800K members, and have reached €600M+ in ARR.

Our team of 600 people (still growing) operates across France, Spain, Belgium, and Canada.

How we do IT ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of that guide our approach to work, such as :

What drives us - We're obsessed with helping our members live healthier

Mission is the Boss : long-term thinking, seeking our mission success above all else.

Member & customer-led : obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence - We hire the best people and give them platform to succeed

Champions of excellence : extremely high standards and talent density.

Distributed ownership : accountable enlightened despots, everyone owns their decisions and results.

Radically transparent : all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together - We help each other improve through honest feedback and bold thinking

Optimistic alchemy : optimists who collaborate with genuine care and support teammates.

Empathetic challengers : direct, caring feedback combined with praises to help each other grow professionally

Bold & creative contrarians : think differently to achieve greatness, try new approaches

How we move fast - We fight complexity and focus on what matters most

Disciplined in execution : taking decisive actions with focus that compounds success over time

Fight for simplicity : only high impact processes, smart frugality

Context of the Role

The Business Strategy & Operations community conducts critical strategic, data and operational projects. There are four main components to the work the community does :
- Sales strategy and planning (incl. strat plan, target setting, territory design)
- Sales effectiveness, tools and processes (incl. the tech stack and its usage)
- Sales enablement (inc. onboarding and continuous growth)
- Business segments leadership (incl. owning the P&L and GTM strategy of specific segments)

Across all these areas we work very closely with the Sales and Account Management teams.

The scope of the role is within the sales effectiveness area and scope is Global (France, Belgium, Spain, Canada)

Goals & missions

The team :
- The Sales Effectiveness team is responsible for the sales team efficiency and therefore a key aspect of the company P&L : our customer acquisition cost
- They work across our sales organization (Account Executives, BDR, Account Management, Customer Success Manager) to identify opportunities to improve our sales approach

The role includes :
- Spending significant time on the field to identify gaps in our sales process
- Designing / enhancing existing processes by removing steps, increasing automations
- Identifying new tools or technologies to answer challenges, test, validate and implement them
- Ensure proper change management

You will mostly leverage low-code tools (similar to Zapier, n8n...), AI (Dust), CRM (Salesforce), SQL (Metabase) & other tools to deliver those initiatives.

Examples of initiatives in our 2025 roadmap :
- We fully automated the generation of slide decks for Sales, embedding dozens of datapoints and personalization to save +1000 hours of Sales time yearly
- We created an automated outbound machine with AI, reaching 15% discovery rate

Must have
- 3-6 years of experience in a similar role
- Strong taste for being hands-on. Part of your job is to partner with sales teams and provide Operational support.
- Comfortable with change management (you'll need to shadow, train, measure, drive adoption and iterate)
- Good SQL knowledge and data rigor
- Power user of some low-code tools (Zapier, Make, Salesforce screenflows or equivalent)
- Strong business sense and ability to GO deep in understanding the operational details of Sales work
- High interest in new technologies such as GenAI with experience in deploying AI projects (you'll need to prompt and build tools using this technology)
- Excellent verbal and written communication skills
- Fluency in English and French

Nice to have
- Previous experience in the insurance industry
- Experience in tier 1 tech companies
- Exposure to large Sales teams
- Knowledge of Salesforce CRM

At Alan, we believe that being in good health is a basic need, and IT starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer :
- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.
- All the tools you need. Top of the range equipment : Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note : we hire people not roles.

After reading this job description, if you feel like you don't have all the necessary prerequisites but that IT matches where you are now or what you'd like to grow into in your next position, we encourage you to apply !

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as IT can only bring learnings or success.

Check out our and pages, as well as our, and for more info.