Internship Customer Success Manager - Kameleoon H/F Kameleoon

Détail du poste

Responsibilities





Profile



Recruitment Process

Perks of Kameleoon


At Kameleoon, we offer our clients an experimentation and personalization platform that lets them boost conversions and enhance business models.

Kameleoon is a team of over 200 people located worldwide : in the USA, Canada, Germany, France, Italy, and Eastern Europe. We work with over 700 brands internationally, including leaders in e-commerce, media, travel, automotive, financial services, and healthcare, such as Toyota, Renault, BPCE, Fnac Darty, Canada Goose... and many more !

At Kameleoon, we are passionate about technology. We aim to drive digital marketing transformation, making IT increasingly consumer-centric through AI. If you want to join an international team in a growing environment, this is the place for you !

To strengthen our Consulting France team, we are looking for an intern or work-study Digital Consultant / Customer Success Manager (M/F).

Reporting to a Customer Success Manager, you will mainly work on the following tasks :
- Support for the CSM team on daily tasks, such as :

- Onboarding new clients : providing operational and methodological training on the Kameleoon solution
- Setting up initial optimization campaigns (A/B Testing, Personalization, AI Personalization), including brief preparation, project tracking, and testing
- Operational client support on best practices (Industry support, adoption best practices for our solutions)
- Conducting web analytics audits to identify onsite best practices to increase client conversion rates
- Providing analysis and business recommendations to meet our clients' challenges
- Cross-functional tasks within the Consulting team :

- Continuous improvement of our internal processes
- Structuring client training
- Formatting support documents
- Tracking actions on certain cross-functional projects (pre-sales, client satisfaction...)
- Onboarding new clients : providing operational and methodological training on the Kameleoon solution
- Setting up initial optimization campaigns (A/B Testing, Personalization, AI Personalization), including brief preparation, project tracking, and testing
- Operational client support on best practices (Industry support, adoption best practices for our solutions)
- Conducting web analytics audits to identify onsite best practices to increase client conversion rates
- Providing analysis and business recommendations to meet our clients' challenges
- Continuous improvement of our internal processes
- Structuring client training
- Formatting support documents
- Tracking actions on certain cross-functional projects (pre-sales, client satisfaction...)

You are currently in your final year of business or engineering school and seeking an end-of-study internship. You have a strong interest in the web, and the new digital challenges around data, its collection, and its use are of particular interest to you.

Lastly, you share our values : commitment to our clients and excellence in everything we do. You possess the following qualities/skills :
- Strong interpersonal skills (you'll BE in direct contact with clients)
- Independence and initiative
- Native or bilingual English
- Good level of French
- Interview with a CSM via video
- Interview with a CSM Team Lead and the Head of Consulting at our Paris Opéra office
- A workspace in the heart of Paris (Opéra), with a great terrace !
- A dynamic team and a stimulating work environment
- Joining a rapidly growing international company : Germany, UK, USA, Canada !
- Daily interactions with the sales, product, R&D, and marketing teams (all in the same office)
- Hybrid remote work
- Swile for meal vouchers (€8/day)
- Plenty of social events and an annual International Team Event in Europe

Interested? Click apply !