Sales Support & Commercial Compliance Coordinator H/F Saint Gobain

Détail du poste

WHY DO WE NEED YOU?

We are looking for a Sales Support and Commercial Compliance Coordinator. This position is hourly and is on-site Monday-Friday, 8am-5pm.

Starting pay : $25 per hour

Scope : Supporting sales and Customer Service. Formalize practices, capitalize on the know-how, and continuously improve processes.

Responsibilities :

Study, align, and merge Customer Services practices toward a standardized and efficient way of working, including integrating tools such as Salesforce into workflows.
Document and formalize procedures, workflows, and work instructions for customer service and product coordination.
Assist the customer service team with credit issue resolution.
Handle and arrange shipping for sample Sales orders per customer-specific requirements.
Provide backup support to the customer service team during staff shortages.
Review and process Tax certificates, ensuring timely follow-up for missing or expired certifications.
Administration of customer portals to maintain up-to-date information and accessibility.
Analyze customer score cards and initiate corrective actions when necessary.
Monitor and evaluate retroactive impacts of price changes and prepare change letters for customers.
Build tools/files to support the Quotation process. Update quotes/ perform quotes on the standard product range.
Create and Document procedures for handling PPAP/FAI (First Article Inspection) demands (i.e., Sales Order creation, work order conditions, machine transfers)
Coordinate extraordinary transactions (i.e., equipment or materials sales/transfers) /and create procedures for streamlined future occurrences.
Assist the Application Engineering department with part number creation on new materials.
Collaborate on and coordinate cross-functional initiatives to improve customer service and business processes.
Review and interpret customer terms and conditions to ensure alignment with company policies.
Screen customer and supplier manuals for business liability considerations, documenting exceptions as necessary.
Monitor and mitigate business exposure related to sales agreements and practices.

IS THIS JOB FOR YOU?

Bachelor's degree in business, marketing, supply chain, or legal studies required
Paralegal-related experience or education is a strong preference.
Strong interpersonal and verbal, and written communication skills.
Detail-oriented and able to read and interpret commercial terms and conditions.
Strong computer skills (i.e., Microsoft Word, Excel, QAD).
Ability to make quick decisions while dealing with multiple personalities.
Ability to work in a fast-paced customer/site environment.
Analytical skills to review data
Positive attitude / high energy