Internship - Concierge Paris j Fr H/F HSH Group

Détail du poste

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will BE responsible for activities related to the service in our Conciergerie. That placement will start in Q1 2025 for a minimum of 6 months.
- Secure a placement with a luxurious Five-Star hotel located in Paris
- The Peninsula Paris espouses luxury service, dedication to our customers, and commitment to our employees
- Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

Key accountabilities
- Curiosity builds the foundation - proactively and discreetly learn information about the guests.
- Offer assistance in the guests' arrangements, such as transfers, dining (ensure the team mentions availability etc.), culture, nannies, Wellness etc.
- A plan for every guest - Coordination between departments.
- Possess an in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
- Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
- Report guest feedback and ensure elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Together with the Concierge team, generate ideas for guest experiences.

General requirements
- Strong customer focus
- Fluent both in French and English ((verbal, written)
- Pleasant, courteous, and fun personality
- Sense of organization and confidentiality
- Internship Agreement - mandatory
- Must have the right to work in France
- Package : 669.90 € / month, Meals, Uniform, Transportation allowance