Alternance - Customer Service Representative H/F Solvay

Détail du poste

Solvay is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

About the role
- Our team, composed of 5 people, is integrated in the Customer Service department and focuses on EMEA deliveries in collaboration with Business and Supply chain teams.
- As a CSR, you will work on SAP, Elemica and Dynasis to support Europe Middle East & Africa (EMEA) business. You will get the opportunity to contribute to business continuity and have a positive impact on customer service activities.
- You will BE accountable for :
- Customer service activities in order to ensure deliveries and invoicing to the customers for EMEA region
- Proper execution of customer's orders and return orders, until invoice and, when necessary, post invoicing
- Coordination with customers and company departments solutions to meet the customers demand and provide them with required documents
- Collection, check and up-date of commercial information (forecasts, sales prices, database information, customers records...) and registration in the dedicated systems
- Support of the inventory management for satellite warehouses under VMI/VMOI procedures
- Complaints in tracking and resolution process, escalate when necessary
- Participation in continuous improvement projects and back-up to maintain business continuity in the Customer Service
- We offer a 12 month apprenticeship contract based in Lyon.

About you
- Relevant education degree or equivalent in Master 1.
- Relevant work experience in Customer Service or Supply chain
- Competencies :
- English advanced, Italian/German/Spanish are welcome
- International business
- Microsoft Office Suite
- Behaviors :
- Organization
- Attention to details
- Autonomous
- Sense of priorities

About salary and benefits
- Attractive and fair compensation for all : compensation is determined according to your age and your diploma
- Luncheon vouchers worth €9.40 per day worked.
- Transport allowance.

About us
- Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world's most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
- At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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