Client Ops - Billing Specialist H/F Malt

Détail du poste

Discover our galaxy
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.What makes us different :
- A diverse team of 600 Malters across 6 European countries- A culture that champions equality (50% of our Comex are women) and inclusive growth- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI- A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here !
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Explore your future career
As a member of the Client Operations team in the Finance department, you will work closely with our enterprise clients as well as our sales and tech teams on Sales Administration topics.
Your role will BE to manage the entire Order/Procure to Cash cycle and to optimize the processes involved in invoicing our customers to ensure that payments are collected on time.

Key responsibilities
Management of the Order to Cash activity :

- Proactively manage the invoicing process for our various large enterprise accounts
- Receive purchase orders from customers, ensure the correct link with projects and monitor their consumption in order to anticipate over-consumption
- Ensure that invoices are timely, accurate and complete, in line with our model and customer expectations.
- Collaborate with other departments to ensure billing accuracy : accounting, sales, legal
- Manage customer support on issues relating to purchase orders, invoicing/payment and management of specific off-platform invoicing (credit notes, HBO invoices)
- Reconciliation of customer payments and cash collection of payment notices
- Collecting invoices due and overdue and ensuring that payment deadlines are met

Innovation / Process automation :

- Identifying and reporting bottlenecks in current financial processes that cause friction on the customer/receivables side in order to reduce manual tasks with little added value (managing invoices/credit notes, sending invoices manually, etc.)

About you

- First experience with operational finance topics ideally in a startup / B2B platform environment
- Rigorous, autonomous and highly organized
- Positive and constructive attitude
- Creative approach to problem solving
- Strong Excel skills and planning and organizational skills
- Bilingual-level French speaker and fully professional level in English, and comfortable in an international, English-speaking environment
- Motivated to join a project that will revolutionize the Future of Work in 2024 !

How to join the mission?

- First call with a Talent Acquisition Manager to better understand your background and share more about this opportunity
- First interview with one of our Client Operations Team Leads to discuss your experience and the role in more detail
- Business case to complete on-site and present to a panel of Finance leaders to evaluate your sales skills
- Professional Reference check
- Final interview with our CFO, to discuss our long-term vision

Malt is the perfect space to thrive personally and professionally
- Onboarding : Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris- Equity : Every Malter is entitled to stock options- Lunch vouchers (legal benefit) : €9/day on your Swile card- Transportation (legal benefit) : 50% reimbursement (any type of transport)- Healthcare insurance (legal benefit)- RTT : From 8 to 12 days off per year- Sports : Company participation to a Gymlib membership- Malt sabbatical : Every three years, all Malters are entitled to a one month fully paid sabbatical leave- Free books : If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to follow- Remote work : Hybrid policy balancing on-site and home office- Team building events organized every year
Ready? Get your ticket to Malt
At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.