Field Coach And Change Management Consultant - Automotive Trucks H/F MSX International
- Paris - 75
- CDI
- Bac +5
- Industrie Auto • Meca • Navale
Les missions du poste
Are you passionate about aftersales operations, dealership performance, and helping teams embrace digital transformation? Do you thrive in the field, working directly with dealership teams to drive change and improve customer service processes?
We are looking for a Field Coach & Change Management Consultant to support the rollout of the Digital Job Card Programme across the dealer network.
As a trusted advisor and coach, you will work closely with dealership teams to ensure the successful implementation and adoption of the Digital Job Card solution. Your focus will be on helping aftersales departments integrate new digital processes into their daily operations while maximizing user engagement, efficiency, and business performance.
Key Responsibilities
✅ Present and demonstrate the Digital Job Card solution to dealership management and aftersales teams.
✅ Deliver engaging training sessions and workshops for service advisors, workshop teams, and key stakeholders.
✅ Support dealerships throughout their change journey, helping them adopt new processes and ways of working.
✅ Provide on-site operational coaching and hands-on support during implementation.
✅ Identify, document, and report issues, incidents, and opportunities for continuous improvement.
✅ Collaborate with the central project team and other programme stakeholders to ensure a consistent rollout approach.
✅ Track progress, share best practices, and help drive long-term user adoption.
Le profil recherché
- Experience within the automotive aftersales environment.
- Strong coaching, training, and presentation skills.
- Proven ability to manage change and influence stakeholders at all levels.
- Excellent communication and relationship-building skills.
- A proactive, solution-oriented mindset.
- Comfortable traveling regularly and working directly with dealership teams.
- Experience with digital transformation projects, dealer management systems, or workshop processes is a strong advantage.
Infos complémentaires
This is an exciting opportunity to be at the forefront of digital transformation within the automotive industry. You will play a key role in helping dealerships modernize their operations, improve efficiency, and enhance the overall customer experience.
If you are a natural coach, change champion, and automotive professional who enjoys making a real impact in the field, we'd love to hear from you.
Apply today and help drive the future of aftersales operations.
MSX International Automotive & Mobility Business SolutionsHome - MSX International
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Les étapes de recrutement
Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.
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Entretien téléphonique de présélection
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Entretien dans les locaux MSX France ou en visioconférence avec un expert RH et le manager
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Selon les compétences requises par le poste : tests et mises en situation
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Proposition d’embauche ou explication des raisons du refus, par téléphone
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Dans le cas d’une proposition acceptée, le jour-J : 1h d’intégration RH
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MSX International en images
Publiée le 17/09/2026 - Réf : POS029682
