Customer Success Manager - EMEA & Us H/F Sociabble

What we are looking for

This role can be a strong fit if you enjoy owning both the relationship and the revenue: building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself. We are looking for someone who treats a client portfolio as a business to grow, with the discipline of account care and the reflexes of a closer.

🚀 Required experience and skills

• You have at least 5years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership.
• You have personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing. You have deals where you ran the negotiation and the close yourself.
• You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account.
• You qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal.
• You have built and sustained direct relationships with Directors and C-levels over 12 months or more, beyond operational contacts, including through difficult project phases.
• You turn project data into business narratives: you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity.
• You have worked with US &EMEA based enterprise clients and international stakeholders.
• You speak and write English at a C2 level. Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English.

💡 What will help you succeed in this role

• Sustained relationship building. You create trust quickly and maintain it over months: proactive cadence, re-engaging silent sponsors, staying present at Director and C-level rather than retreating to operational contacts.
• Proactivity. You anticipate needs, risks and opportunities before the client raises them, and you detect churn signals early.
• Prioritization. You take height on your portfolio regularly, rank accounts by value, risk and renewal proximity, and arbitrate your own agenda accordingly.
• Team play in a duo. You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. Prior experience of a CSM and PM duo model is a plus.
• Humility and coachability. You self-assess honestly and integrate feedback fast.
• Domain and tooling exposure. Internal communications, employee advocacy or engagement knowledge, CS tooling (Gainsight, Planhat or equivalent), BI dashboards, or frontline-worker and manufacturing client contexts are all pluses, none is required.

Working at Sociabble

Sociabbleisastructuredanddemandingenvironment.Teammembersareexpectedtoclarifyproblems, propose solutions, andtakeownershipoftheirtopicsfromstart to finish.

AIispart ofeverydayworkacrossallteams.Weuseitto structurethinking,produce,analyze, and automate.

Thisenvironmentwillsuityouifyouenjoyworkingwithautonomy,adjustingyourapproachalongtheway, andbeingsupportedasyouprogress.

Yourexperienceshouldhelpraisestandards:understandingwhatalreadyexists,askingthe right questions,thenproposingwhatneedstoevolve. Managementstaysclose to thefield.Whatyoudeliverhas a visible andmeasurableimpact.

We value a consulting type of approach. Each customer benefits from a dedicated two-person team, combining business and projectexpertise, with the goal of becoming a trusted long-term partner. If you enjoy understanding a company's challenges before proposing a solution, building long-term relationships, and supporting accounts witha high levelof proximity, that is a strong signal.

We are Sociabble, a Poppulo company and aninternational player in employee communication and engagement

Sociabble is the SaaS company behind an all-in-one platform for,and. Its customers include major groups such.

After growing as a bootstrap company for several years, Sociabble joinedPoppulo, one of the global leaders in internal communication and employee experience solutions. This new chapter combinesSociabble'sagility and entrepreneurial DNA with the resources and ambition of an established group.

The product continues to evolve, with AI now integrated into both the platform and day-to-day working methods. At the same time, every customer benefits from structured, personalized support.

With teams in, Sociabbleremainsa human-sized organization where everyone contributes directly to shared ambitions. English is the working language day to day.

A positioniscurrentlyopenwithintheCustomer Success team.