Director Of Global Services & Customer Lifecycle H/F Alstef Group
- France
- CDI
- Télétravail occasionnel
- Bac +5
- Industrie Aéronautique • Aérospatial
- Transport • Logistique
- Exp. 1 à 7 ans
Les missions du poste
We are looking for a Director of Global Services & Customer Lifecycle to define and deploy the global strategy, structure and performance model of our Services business across all regions and business lines (airport, intralogistics, parcel).
You will define and lead the global Services strategy (maintenance, spare parts, small works, operations support and digital services), ensuring consistent excellence in service delivery and strong business growth across APAC, Americas and EMEA.
You will act as the global reference for Services, driving alignment between regions, improving performance, and strengthening long-term customer relationships.
Key Responsibilities:
Global Strategy & Offering
- Define and deploy the global Services strategy and go-to-market approach
- Structure the Services offering (maintenance, hotline, spare parts, retrofit & upgrades, operations support)
- Ensure Services are fully integrated into new project sales and lifecycle solutions
- Support key global customers across multiple regions and business lines
Performance & Operational Excellence
- Deploy global KPIs and performance dashboards (financial, operational, customer satisfaction)
- Standardize service processes, tools, costing and reporting models
- Drive continuous improvement in service delivery efficiency and quality
- Promote a 24/7 global support model and digital service capabilities
Regional Alignment & Leadership
- Support and align regional Service organizations (APAC, Americas, EMEA)
- Animate Service Directors and ensure consistent execution of Group standards
- Develop training, best practices and capability-building programs
- Influence organization design and strengthen collaboration across regions
Transformation & Innovation
- Lead the adoption of digital tools (IoT, AI, CMMS, customer portals)
- Promote innovation in service models and delivery methodologies
- Drive continuous improvement and transformation across the Services function
M&A & Strategic Support
- Act as Services expert in due diligence and integration of acquisitions
- Ensure alignment of acquired entities with Group Service standards and processes
Le profil recherché
Fluent English is mandatory. French would be a plus.
Experience & Expertise
- Strong background in Services leadership and/or Sales & Operations leadership
- Experience in complex capital equipment or mission-critical systems environments
- Proven track record in developing long-term service activities and customer partnerships
- Experience in international and matrix organizations, with influence-based leadership
- Experience in automated material handling systems or industrial automation would be a strong advantage
Key Skills
You combine strategic thinking with strong execution capabilities and a KPI-driven mindset. Comfortable working in multicultural environments, you are able to align stakeholders across regions and functions while driving operational excellence and profitable growth.
You are also recognized for your ability to lead transformation, improve service performance and foster collaboration across international teams.
Personal Qualities
- Leadership and change management mindset
- Strong communication and stakeholder management skills
- Results-oriented, structured and collaborative approach
- Ability to work effectively across cultures and time zones
Location & International Scope
This position is based in Europe, with France considered a strong advantage. Possible office locations include Orléans, Paris CDG or Rennes.
The position therefore requires flexibility in working hours to accommodate international workshops and meetings across multiple time zones.
Regular international travel to key operational sites and regional teams (France, USA, Canada, India, Australia and New Zealand) will be part of the role.
WHAT'S ON OFFER ?
- Permanent full-time contract
- Executive status
- Competitive compensation package
- A strategic international leadership role with the opportunity to shape and drive the global Services vision of a fast-growing Group...
Les avantages
- Primes de participation et d'intéressement
- Actionnariat d'entreprise
- Télétravail
- Parcours d’intégration personnalisé
- Comité Social d’Entreprise avantageux
- Formation et développement des compétences
- Forte mobilité interne
- Mutuelle, prévoyance, aide au logement...
Les étapes de recrutement
Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.
-
Analyse de votre candidature
-
Un échange téléphonique avec le service RH pour apprendre à vous connaitre
-
Un entretien avec le manager et une personne du service RH
-
En fonction du poste, un échange avec la Direction, l’équipe ou une visite de site
-
Proposition d’embauche
-
Intégration ALSTEF GROUP : Bienvenue au sein de nos équipes !
-
Alstef Group en images
Publiée le 22/06/2026 - Réf : 9928c62c-00c9-404a-a354-ccac0af7fe81
