Technical Account Manager H/F Contentsquare

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay-and we're looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other.

Contentsquare is looking for a Technical Account Manager (TAM) to join our team in France and help provide white-glove support for our marquee customers in the EMEA Region. Contentsquare's TAM's are technically skilled, love working with customers, well organised, detail oriented and creative thinkers. You will have the opportunity to interface with our marquee customers while working on challenging problems and managing complex projects.

What you will be doing

- Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company

- Hosting recurring meetings for your customers

- Acting as an internal champion for your customers with all Contentsquare teams

- Handling standard escalation management for your accounts

- Acting as a product adoption expert for your customers, including running sessions for them to do light product education

- Helping ensure your customers are following Contentsquare best practices

- Scoping new Contentsquare projects for your customers

- Performing project management for large Contentsquare projects your customers are working on

- Contentsquare product administration and maintenance assistance

- Providing Contentsquare platform configuration assistance

- Triaging critical issues in conjunction with the Customer Support team

- Creating and maintaining a customer account plan', including documentation on key areas of your customer's configuration and usage details

- Creating and distributing regular reports to your customers

What you will need to success

- 5+ years' experience in providing customer facing support to Enterprise Accounts

- Strong communication and interpersonal skills

- Excellent written abilities and organizational skills

- Experience working with a range of customers, from individual contributors to C-levels

- You have experience with JavaScript, HTML, CSS

- Bachelor's degree in computer science/Information technology or equivalent

- Ability to work in a fast-paced startup SaaS environment

- Strong desire to teach new customers about the platform

- Experienced in working in a web-based company, SaaS environment a plus!

- Experience in JIRA, Zendesk and Salesforce a plus!

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs.
Here are a few we want to highlight:- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year- Work flexibility: hybrid and remote work policies- Generous paid time-off policy (every location is different)- Lifestyle allowance- A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work- Every full-time employee receives stock options, allowing them to share in the company's success- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts- And more benefits tailored to each country



We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.