Receptionist In France H/F European Camping Group

Position Overview

As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check-in/check-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with HOMAIR's quality commitment.

Key Responsibilities

Customer Service & Guest Relations

- Greet guests upon arrival with a smile and a professional, welcoming attitude
- Assist with check-ins and check-outs, including performing incoming and outgoing EDLs (inventory checks)
- Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)
- Handle stay-related payments and promote ancillary sales
- Provide guests with information on local tourism, medical services, and other practical needs
- Respond to inquiries via phone, email, or in-person, and forward messages as required
- Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)

Administrative & Operational Tasks

- Maintain accurate and timely records of customer complaints, feedback, and requests
- Ensure the reception area is clean, organized, and welcoming at all times
- Assist in promoting the campsite and HOMAIR services through a positive, customer-focused attitude
- Complete daily work time tracking and any other internal documentation
- Monitor cash handling and ensure the cash register is accurate at the end of each shift
- Uphold and follow all internal regulations and procedures set by the Reception Manager