Customer Service Representative - 6 Months - Fixed Term Contract H/F Becton Dickinson

Job Description Summary
As a Customer Service Representative, you will play a key role in supporting our customers by ensuring smooth order processing, timely communication, and effective issue resolution. You will work closely with internal teams to deliver a seamless customer experience and uphold our commitment to service excellence.

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Responsibilities:

- Manage customer orders, returns, and exchanges using JD Edwards (JDE) ERP system.
- Provide prompt and professional responses to customer inquiries via phone, email, and other channels.
- Coordinate with internal departments (Sales, Supply Chain, Finance, etc.) to resolve issues and ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Monitor inventory and delivery schedules to ensure timely fulfillment of customer orders.
- Support complaint handling and follow-up processes in line with company policies.
- Contribute to continuous improvement initiatives within the customer care function.

Preferred Requirements:

- High school diploma or equivalent experience. University grade is a plus.
- Experience in m,edical device customer service or order management would be preferred.
- Experience with JD Edwards (JDE) or similar ERP systems would be preferred.
- Strong communication skills and customer focused approach.
- System oriented person.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Meticulous with some problem-solving skills.

Salaryrange for the role:€27 400 - €37 000

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location
FRA Rungis Cedex - Bâtiment Londres

Additional Locations

Work Shift

Chez BD, nous nous engageons fermement à investir dans nos collaborateurs - leur bien-être et leur développement, ainsi qu'à offrir des opportunités de récompenses et de reconnaissance qui favorisent une culture de la performance. Nous démontrons cet engagement en proposant un ensemble précieux et compétitif de programmes de rémunération et d'avantages sociaux dont vous pouvez apprendre davantage sur notre site Carrières sous la rubrique .

Des fourchettes de salaires ou de taux horaires ont été mises en place pour récompenser équitablement et de manière compétitive les collaborateurs, ainsi que pour soutenir la reconnaissance de leurs progrès, allant du niveau débutant aux experts dans leur domaine, et la mobilité des talents. De nombreux facteurs, tels que l'emplacement, contribuent à la fourchette affichée.

Des fourchettes de salaires ou de taux horaires offertes à un candidat retenu sont déterminées à la base de son expérience, son éducation et ses compétences, ainsi que par les lois du travail et les exigences de la Convention Collective (CBA) applicables au lieu de travail.

Informations sur la fourchette salariale
€27,400.00 - €41,800.00 EUR Annuelle