Key Account Manager Industrial & Fermentation - M - F H/F Tereos

The Key Account Manager manages the sales and development of Tereos products towards non-food markets (Paper, Corrugated Board, Bio-Technology and Green Chemistry). The job scope includes providing technical support to the customers particularly in corrugated board markets.

Sales area scope : Benelux & Germany
Position location : Aalst (Belgium)

Manage, maintain and develop the business

- Negotiate volumes, prices, terms and conditions with existing and potential customers in the defined area / scope
- Provide Technical Support to Corrugating Board customers. Lead, support and follow up technical implementations at customers
- Pro-actively promote and introduce new products to existing and potential customers
- Have an excellent knowledge of his/her customer portfolio
- Coordinate with internal functions: Product Management, Quality, Supply Chain, Customer/Technical Support; for the best customer satisfaction / focus / experience
- Implement commercial strategy and policy of the company

Manage the Sales Processes

- Analyse and optimize sales and margins of products in the defined area/scope
- Create and follow the administrative management of sales contracts
- Be responsible for maintaining the records, planning, ensuring the sales / execution performance and report out concerning the customer portfolio under the responsibility : sales forecast and trends, contract's conditions and prices
- Make periodic customer visits and report to the stakeholders through CRM tool (Salesforce)
- Be proactive with the proposition on commercial policy on its area / scope

Develop customer portfolio

- Analyse, grow and optimize the sales book per opportunities in the market
- Develop and maintain strategic customer relationships

Market analysis

- Record and consolidate market data
- Analyse competitive offerings
- Follow the demand versus supply situation and evolution in order to define the optimal sales plan
- Gather the Business & Market Intelligence information, relevant to sales to support decision making
- Determine strategy in areas such as market penetration and market development

Generalities

- Perform the role according to the rules of safety, hygiene, food safety, quality and environment, and procedures on the sites
- Help to nurture a collaborative team environment by participating, contributing and supporting team activities / meetings
- Support the continuous improvement initiatives through direct participation and / or championing the related initiatives