Global Top Client Strategy & Relations Director - M H/F Chanel

Permanent contract, based in Paris, at the HQ of the Fashion division.

FASHION DIVISION

Fashion is the Brand's original activity. Two Haute Couture collections, six seasonal Ready-to-Wear and accessories collections and two sportswear and lifestyle-inspired capsule collections - Coco Beach and Coco Neige - offer a style that captures the spirit of the times and is part of women's everyday lives. A silhouette in motion and accessories are an essential part of the CHANEL allure and the Brand's timeless codes, immediately identifiable, imagined by Gabrielle Chanel.

At CHANEL Fashion, Creation lies at the heart of our identity - shaped by the vision of our Studio, our timeless codes, and our rich heritage. In a dynamic and competitive environment, we remain dedicated to celebrating what makes CHANEL unique and to cultivating authentic, meaningful relationships with each of our clients.

YOUR IMPACT

As the Global Top Client Relations Director for CHANEL Fashion, you will play a key role in developing and supporting engagement strategy and programs for our most valued clients globally. Based in Paris, you will work closely with Global, Regional, and Local teams to help deliver a consistent and high-quality experience for Top Clients in every market.

Main Responsibilities

Top Client Strategy

- Deliver for theFashion's key strategic cycle Top client strategy leveragingClient intelligence, prospectiveinsightsand analyses.
- Partner withGlobal andRegional leaders toidentifynewopportunities,anticipatemarket shifts, and position CHANEL at the forefront of Top Client engagement.
- Act as a strategic thought leader, ensuring that all decisions are informed by bothBrand ambitionsand CHANEL's singular vision, always keepingTop Clients evolving desires and expectations at the heart of every initiative.

Driving Consistent360-Engagement Programs

- Working in partnership with Global and Local teams across Image&Events, Client, and Retail,propose and oversee a comprehensiveglobal360°TopClient engagement strategy,identifyingpriorities and ensuring these are reflected across collection orchestrations, boutique initiatives, local partnerships, gifting programs, and all other engagementopportunities.
- Foster collaboration across markets to ensure best practices are shared and adapted locally.

ElevatingService Excellence

- Tap into the evolving passions and hidden touchpoints of ourTop Clients,anticipatingwhat will inspire and engage them for years to come, and ensuring that every engagement is both forward-thinking,personalandaligned withCHANEL Fashionvision.
- Work with Top Client teams worldwide tomaintainand enhance service standards.

- Create an environment where teams are encouraged to find new ways to improve client service and experience.

Delivering High-Quality Client Experiences

- Coordinate the planning and deliver experiences, including fashion shows and exclusive events, in partnership withglobalteams.

WHAT YOU WILL BRING

- 15-20 years' experience in luxury client relations and global strategy, ideally within the Fashion or High-end Hospitality sectors.

- Strategic,analyticaland creative thinker with a deep understanding of luxury market dynamics, and proven experienceparticipatingin strategic presentations withstrong communicationskills and the ability to present effectively in both English and French.

- Demonstratedexpertisein designing and executing exceptional experiences and events for Top Client Fashion clientele.

- Proven experience managing large teams and budgets, with the ability toallocateresources to maximize impact.

- Strong leadership and cultural agility, with the ability to inspire and unify diverse, multicultural teams across markets.

- Based in Paris with ability to travel internationally whenrequired.

WHAT ENERGIZES YOU & WHAT CHANEL CAN OFFER YOU

- The independence of a creative house that puts people at its heart.
- The dynamism of an environment that cultivates excellence while encouraging personal development for all.
- Opportunities for development, growth and multiple career paths in a company that is attentive to the uniqueness of everyone.

The richness of our teams comes from the uniqueness of everyone. CHANEL values diversity in all its forms and is committed to treating every application fairly.

At your first interview, we will inform you of the stages in the process that will punctuate your recruitment.

CHANEL HOUSE

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a wide range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry, and watches. CHANEL is also renowned for having acquired many specialist suppliers, factories, and Métiers d'art, eleven of which are based at 19M, between Paris and Aubervilliers. Dedicated to the ultimate in luxury, CHANEL strives to offer exceptional craftsmanship. Historically, the Brand has placed Creation at the heart of its fundamental values.