Senior People Operations Specialist - Openclassrooms Jobs H/F OpenClassrooms

The school offers numerous open and free-access courses, along with accredited programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more-all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields.

From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes since 2018 and subsequently obtaining B Corp certification in 2021-a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023.

Our goal: to become a leader in solutions for apprenticeships and professional retraining.

. Education that works.

WHY ARE WE HIRING ?

At OpenClassrooms, we believe that great employee experiences fuel great company growth.

We're looking for a Senior People Operations Specialist to make sure our people have the right support at every stage of their journey - from onboarding to career milestones and beyond.

In this role, you'll:

- Be the first point of contact for employees on HR topics,
- Design and optimize processes that make work smoother and more efficient,
- Ensure compliance while keeping a people-first mindset,
- Participate to payroll coordination with our external provider

Your mission is clear: create a seamless, consistent, and human employee experience across OpenClassrooms in Europe and the US.

YOUR MISSIONS :

As a People Operations Specialist, you will play a central role in shaping the employee experience at OpenClassrooms.

Your focus will be on HR operations, compliance, and process improvements.

1. HR operations & employee lifecycle

- Manage end-to-end employee lifecycle events (onboarding, offboarding, contract changes, internal mobility, etc.)
- Deliver high-quality administrative and transactional support to employees and managers
- Ensure timely and accurate processing of documentation (contracts, amendments, benefits, affiliations)
- Support international mobility and documentation in compliance with legal and regulatory requirements
- Act as a trusted point of contact for employees and managers on HR-related questions ensuring employees receive clear and timely answers to their questions

2. Payroll coordination

- Liaise with our external payroll providers (France: ADP; International: local agencies or tools)
- Collect, validate, and transmit payroll variables in a timely and accurate manner
- Review payroll outputs and ensure alignment with HR data and employee expectations
- Answer employee payroll-related questions and investigate discrepancies
- Coordinate with Accounting to ensure accuracy and consistency of compensation data

3. HR Compliance & Legal Operations

- Ensure HR practices and documentation comply with local labor laws and regulations across France, the UK, Portugal, Spain, and the US
- Support data protection compliance efforts (e.g., GDPR): audit trails, documentation storage, data retention
- Collaborate with legal counsel or external experts to ensure compliance of contracts and internal policies
- Contribute to audit readiness (URSSAF, labor inspection, statutory audits) through accurate documentation and process reliability
- Assist in pre-litigation or litigation processes if needed

4. Project management & process optimization

- Contribute to improving People Operations tools and workflows
- Participate in cross-functional projects to support company growth
- Identify opportunities to simplify and scale HR processes

5. Process Design & Cross-Team Projects

- Lead the mapping and documentation of People Ops activities and routines
- Maintain and improve our HR knowledge base (Notion)
- Drive continuous improvement and simplification of core HR processes (onboarding, offboarding, internal mobility, etc.)
- Collaborate with IT, Payroll, Talent, and other stakeholders to deliver cross-functional initiatives
- Contribute to the evaluation, selection, and potential implementation of a new HRIS, including needs assessment, testing, and change management support

6. People Ops Systems & Ticketing

- Manage the People Ops Jira ticketing system: triage, prioritization, assignment, and follow-up
- Implement structured workflows for efficient request handling
- Automate repetitive actions and build relevant integrations (Slack, HRIS, etc.)
- Monitor usage and suggest improvements to enhance employee experience

YOU'LL LOVE THIS JOB IF :

- You like mixing run and build: keeping operations on track while creating and improving new practices.
- You thrive in an evolving environment, where you can have real impact and bring ideas to shape HR processes and practices.
- You thrive in the dynamic rhythm of a scale-up, where priorities shift and collaboration is constant.
- You enjoy a transversal role, connected to many HR topics and impacted by company-wide decisions.

YOUR FUTURE TEAM

You will report directly to Jérémy Tène, Lead of People Operations.

The People Team is made up of 6 colleagues across People Operations, People Success, People Experience, and Talent Acquisition, working together in a tight-knit, collaborative environment.

In this role, you'll work closely with your People Ops teammates while also contributing to cross-functional projects across the People Team, giving you exposure to multiple areas and the opportunity to make a real, broad impact.