Customer Success & Account Manager - Fr & EMEA H/F Sociabble

As an Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in EMEA & FR. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble's solutions.

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT...) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.

Your role is structured around four strategic pillars:

Account management

- Responsible for growing financial revenue by securing renewals and identifying growth opportunities
- Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
- Manage the entire sales cycle amongst existing clients, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals

Strategic advisory

- Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR...), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
- Define the Success Plan alongside the DPM and ensure its alignment with the client's strategic goals
- Lead regular check-ins and steering committees, bringing together the client's project team and executive stakeholders

Driving Sociabble deployment & adoption

- Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
- Ensure that project actions executed with the DPM align with the client's long-term strategic needs
- Relay client feedback to the Product teams to contribute to platform improvements
- Proactively suggest internal process enhancements to optimize the customer experience

Inspire, manage & share knowledge

- Coordinate with the Digital Project Manager, ensure a clear division of responsibilities and create an efficient, dynamic working environment
- Embody Sociabble's values, fostering a culture of excellence and collaboration among colleagues and clients