Customer Success Manager H/F Excelya

Why Join Us?

At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare.

Here's what makes us unique:

We are a young, ambitious health company representing 900 Excelyates, driven to become Europe's leading mid-size CRO with the best employee experience. Our one-stop provider service model, offering full-service, functional service provider, and consulting, enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey.

Excelling with Care

At Excelya, Care lies at the heart of what we do. We provide equal opportunities for all and foster a diverse, equitable, and inclusive workplace where humility and boldness work hand in hand. Everyone has a space to feel valued, thrive, and collaborate with purpose.

Your challenges become our shared mission. Together, we transform bold ideas into reality-the Excelya way.

Apply today, become an Excelyate!

About You

At Excelya, taking audacious steps is encouraged, so we're looking for individuals who are ready to grow with us and share our values.

Experience

- 3-5 years in a client-facing or project-oriented role, ideally in Customer Success, Account Management, or Project Management within a B2B environment.
- Experience in clinical research, CRO, or life sciences is a strong plus.

Skills

- Client-Centric Mindset: You build trust quickly and know how to engage stakeholders at all levels.
- Operational Rigor: You're structured, organized, and skilled at managing multiple projects simultaneously.
- Commercial Acumen: You're comfortable identifying upsell opportunities, managing change orders, and contributing to revenue growth.
- Strategic Communication: You lead meetings with clarity and purpose, and you're confident presenting to both clients and internal leadership.
- Cross-Functional Collaboration: You work seamlessly with Sales, Operations, and Marketing to deliver value.
- Analytical Thinking: You track KPIs, anticipate risks, and use data to inform decisions and actions.
- Tech-Savvy: You're comfortable using CRM, project management, and reporting tools (e.g., Hubspot, Power BI, etc.).

Education

- Master's degree in Business, Engineering, Life Sciences, or equivalent.

Languages

- Fluency in English (written and spoken); French is a plus.

Excelya is an independent partner that serves Biotech, Pharma, and Medical Device organizations with a comprehensive range of full-service CRO, FSP, and Resourcing solutions guided by our values Energy, Care and Audacity.

Founded in 2014 and headquartered in Paris, France, Excelya has a global team of 900+ experts who understand the critical needs of clients to provide bespoke and robust trial solutions across a broad spectrum of therapeutic areas.

We take a one-team approach to work: our shared success is the result of collaboration at every stage of a project, from regulatory affairs and clinical operations to quality assurance and strategic development.

Excelya is committed to helping our clients deliver life-changing therapies collaboratively, so we can transform tomorrow together.