Stage Business Intelligence Analyst H/F PSA Retail France SAS

Support the DS Customer Satisfaction team on:
- Collecting, storing, sorting, and treating data to better measure customer satisfaction
- Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view:
- Customer satisfaction in sales, products, spare parts, services, and after sales
- DS brand e-reputation
- DS products quality
- DS services connectivity

- Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view:
- DS Technical Assistance efficiency
- Technical performance of DS repairers
- DS spare parts management efficiency

- Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders:
- Design and update of quality performance management dashboards
- Preparation of PowerPoint slideshows
- Communication and animation of the countries' results

- Consolidation of targets and monthly action plans:
- Monthly targets by KPIs
- Long-Term plans

- Support in new model launches:
- Contribution to the preparation of quality tools, communication materials and standards
- Adaptation of the existing KPI dashboard to the new models, motors or services