Account Manager Commercial H/F Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations - from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.

What You'll Do

- Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells.
- Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K-$15K ACV, typically closed in 3-5 calls).
- Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
- Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
- Use data to identify upsell opportunities and prioritize outreach effectively.
- Ask the right pain-point questions to uncover growth potential within each account.
- Continuously optimize your sales process to improve deal velocity and hit/exceed quota.

Who You Are

You're a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You're motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.

Specifically, you have:

- 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
- A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
- Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.
- A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.
- A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.
- Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality.
- Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.
- Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.
- Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats.
- Fluency in French.

Nice to Have

- Experience working directly with eCommerce merchants or within a tech startup.
- Background in running or advising online stores/brands on best practices.

Perks and Benefits

- Competitive salary & equity
- 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card to buy lunches (we use )
- We provide private health insurance (we use )
- Get up to €700 to set up your workstation at home (working from home should feel breezy)
- Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at . Let's grow together!

Compensation Range: €44K - €48K