Smb Inbound Account Executive - Italy H/F Alma

About the company

At Alma, we're reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience - all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we've empowered over 21,500 merchants and 10 million consumers. With a team of 340+ and a €115M Series C funding round, Alma is rapidly scaling across Europe - and this is just the beginning...

About the mission

As a SMBInbound Account Executive, you'll be responsible for managing and converting inbound leads into successful client partnerships. Serving as the first point of contact for prospective clients, you'll play a critical role in growing Alma's presence in the Italian market. This position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your main responsibilities include:

1) Lead Qualification & Conversion

- Manage a high volume of inbound leads through phone, email, and video calls
- Qualify prospects by understanding their needs, budget, and decision-making process
- Convert qualified leads into active customers by clearly communicating Alma's value proposition

2) Sales Process Management

- Guide prospects through the sales funnel from initial interest to onboarding
- Collaborate with the Sales and Marketing teams to improve lead quality and conversion strategies
- Maintain detailed and accurate records of all interactions and deals in our CRM

3) Customer Needs & Solution Design

- Conduct needs assessments to tailor Alma's solutions to each prospect
- Provide clear product demonstrations and answer detailed questions about our platform
- Serve as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges

4) Reporting & Optimisation

- Provide regular feedback to the Marketing and Product teams on lead quality and customer insights
- Track and report sales performance and funnel metrics
- Continuously improve sales approaches and messaging based on data and insights

About you

You'll be a good fit for the role if you have:

- Experience:1 to 3 years ofexperience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment, with proven ability to manage a high volume of leads and achieve conversation targets
- Language:native Italian speaker and fluency in English are mandatory as you'll be working with both local and international clients
- You possess excellent communication, negotiation, and presentation skills, with the ability to quickly build relationship and understand customer needs
- You're self-motivated, goal-oriented, have a high level of organisation and attention to detail, and able to work independently as well as in teams
- You're comfortable using CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms

About the recruitment process

- Recruiter interview (30 min)
- Hiring Manager interview (45 min)
- Take-home case study and presentation
- Final interview with VP Sales (30 min)
- Team Fit interview (30-45 min)
- Reference Check

You're not sure if you meet 100% of the criteria and that's making you hesitate to apply?

At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic.

So please take your chance, apply anyway!