Inside Sales Engineer H/F Saint Gobain

Détail du poste

WHY DO WE NEED YOU?

If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Internal Sales Engineer is a highly motivated and technically proficient, key liaison between our Sales teams, Customers, Manufacturing and Engineering departments. You will support the sales process by providing technical product knowledge, open order and account support, supporting preparing quotes as needed, ensuring customer requirements are fully understood and met, and developing new processes to continuously improve our service to the customers. Working as a liaison for product management, manufacturing and sales to ensure customer satisfaction.

This position requires customer obsession and BE a passionate communicative customer advocate and who can use technology and their technical background to effectively convey information and instructions clearly to a customer.

Specific duties include but are not limited to :

Provide technical sales support to multiple industries, including Aerospace, Automotive, Power Generation, industrial, Nuclear, Space & Semi-conductor. Interpreting designs and proposing technical solutions in partnership with Engineering and Sales to customers by working with them to understand their needs up front. Needs to BE able to express to customers in clear manner (verbally and in writing) our abilities to provide the best solution through knowledge of our core competencies.
Maintain extensive knowledge of our products and services as well as market trends in order to understand the customer's needs
Resolve all level customer complaints concerning billing, products or services rendered, by providing timely solutions to the customer, understanding when high level customers need further escalation to upper management.
Developing and sending quotes to customers by using digital tools as Sales Force. Provide pricing and lead time updates as needed.
Lead problem resolution efforts with Quality Assurance and other key departments to identify root cause and corrective action needed for future improvement to customer service
Provide exceptional customer service by actively listening to customers regarding the service we provide and finding the best solution for the customer
Lead the onboarding of all new higher level customers through credit and other internal systems to ensure the order fulfillment process sets the right first impression for new customers
Clearly, consistently, and effectively communicate with customers by phone, email and/or in person to receive orders, cancellations, and changes in product(s) or to clarify needs and requirements

IS THIS JOB FOR YOU?

Bachelors degree in an engineering discipline is required.
2 years direct customer contact and communication is required.
2 years experience in direct field sales of engineered products to OEM accounts and customer service is preferred.
Excellent communication, presentation, Excel, and organizational skills.
Ability to interface and influence across functions and ability to provide solutions with agility
Aptitude for working autonomously. Assertiveness and the ability to BE a self-starter are required for this position
Identify needs, propose, and co develop new business processes leveraging technology to improve customer experience
Project management skills with the ability to balance multiple projects
Knowledge of Customer Relationship Management (CRM) Software
Friendly, team-oriented disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people.