Head Of Partner Success H/F Agicap

Détail du poste

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure !

As Agicap accelerates its indirect sales model, the Head of Partner Success will play a key role in building and leading the Partner Success function across France and Germany, with potential expansion into Italy. Direct report is Philippe Chéron, group COO.
You will BE responsible for :
- Building and managing the Partner Success team (currently 1 FTE in France and 1 in Germany) - Defining and implementing scalable onboarding and training processes for partners - Developing partner enablement materials : documentation, playbooks, tracking metrics - Aligning partner programs with Customer Success Enablement initiatives - Onboarding new partners, ensuring their certification, training, and ramp-up - Supporting the transition of partners into autonomous, high-performing integrators of Agicap - Working closely with Partner Managers and cross-functional teams (Sales, CS, Ops) - Managing onboarding KPIs : time to onboard, certification rates, churn, expansion rates, NPS - Reducing time-to-first-deal and improving partner implementation quality
In the mid-term, your goal will BE to build a 5-10 person Partner Success team and make partner onboarding and success a growth engine for Agicap.
What we are looking for :

- 5-7 years of experience in partner success, customer success, consulting, or similar roles
- Experience leading or mentoring others
- Strong operational skills : ability to structure, prioritize, and execute efficiently
- Excellent communication and client-facing skills (training, PMO, consulting)
- High level of ownership and eagerness to grow
- Ability to coordinate across teams and drive enablement programs
- The role is based either in Lyon or Berlin : native French is required for Lyon, and native German for Berlin.

Bonus :

- Experience with resellers, distributors, or system integrators
- Previous experience building onboarding or training processes
- Background in a high-growth company

What we offer :

- A key role at the heart of Agicap's growth strategy, with real impact on the business
- Opportunity to build and scale a new function from scratch
- Fast-paced, entrepreneurial environment with ambitious goals
- Strong international exposure (France, Germany, Italy)
- Competitive salary package (80-100K€ base salary depending on location and experience)
- Frequent domestic travel to meet partners and teams

Thank you !