Customer Success Manager German Speaking - W - M H/F Approach People Recruitment

Customer Success Manager - German Speaking (M/F)

Location: Paris, France

Contract type: Fulltime

About the Role

This position is for a fastgrowing organization that runs datadriven product sampling campaigns for leading brands worldwide. The company focuses on relevance, data, and analytics to connect consumers with products they love.

Main Mission

As a trilingual German, english, and if possible french Customer Success Manager, you will be the primary point of contact for clients, ensuring the success of their sampling campaigns. You will lead onboarding, ongoing monitoring, and continuous optimisation while building trusted relationships and identifying crosssell and upsell opportunities.

Key Responsibilities

• Guide clients from the first contact: understand their needs, manage onboarding and CRM configuration.
• Manage a portfolio of clients, ensuring satisfaction and adherence to defined KPIs.
• Analyse complex campaign data and deliver detailed impact reports with improvement recommendations.
• Coordinate multichannel projects, guaranteeing deadlines, budget constraints, and quality standards.
• Identify and develop crosssell and upsell opportunities through proactive competitive intelligence.
• Collaborate with product, data, and sales teams to ensure smooth implementation and ongoing optimisation.
• Provide fluent bilingual communication both written and spoken, including KPI interpretation and result presentations.
• Maintain mastery of the office suite (Excel, PowerPoint, Google Workspace) for reporting and analysis.
• Work autonomously while being an essential team player.

Essential Qualifications

• Fluent in German & english, both spoken and written.
• 3-5 years of experience in clientaccount management, customer success, or a similar role.
• Strong ability to analyse complex data sets and interpret marketing KPIs.
• Proven experience managing multichannel projects and using CRM tools.
• Selfdriven, wellorganised, and customeroriented.
• Excellent communication skills and the ability to build trusted relationships.
• Teamplayer mindset, curiosity, and a habit of continuous competitive monitoring.

Desired Skills

• Complex data analysis
• Campaign data analysis
• Client portfolio management
• Relationship building
• Crosssell & upsell
• CRM management
• Multichannel project management
• Marketing KPI interpretation
• Office suite proficiency
• Client onboarding
• Continuous optimisation
• Impact reporting & improvement recommendations
• Team collaboration
• Competitive intelligence