Business Analyst Servicenow Spécialisé HR Service Delivery Hrsd H/F Socadek Solutions
- Paris - 75
- CDI
- Bac +5
- Industrie high-tech • Telecom
- Exp. 3 à 5 ans
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Les missions du poste
1. Service Context
Mission description: BA Expert on ServiceNow HR & WSD modules, with effective delivery projects (3-5 years of expertise)
The Business Analyst service main role is
link between Business representatives and Technical teams to help businesses implement and deploy solutions in a cost effective way by analyzing, defining and documenting the requirements fulfilling business needs.
The scope includes understanding functional requirements, design and propose solutions, validate technical specifications, oversee development, validate that the solution answers business needs and provide functional support over the solution.
act as a Software deployment support. The Business Analyst service is in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements.
The Business Analyst service may have to, based on its seniority, handle the full delivery and communicate regularly on the progress to the community; this requires to define release scope in agreement with customer and identify potential Risk, Issues, and Delays.
drive the further development of functionalities at tool level as well as at processes level.
ITIL Certification would be a plus.
The prerequisite for this mission would be below ServiceNow trainings:
Sys Admin
Sys Admin Advanced
HR Fundamentals & HR Implementation
Workplace Service Delivery (WSD) Essentials
WSD Professional suite certification
Scope of Services (but not limited to)
link between Business representatives and Technical teams to capture and formalize business requirements related to ServiceNow HR & WSD modules
analyze, define and document functional requirements aligned with business needs and project constraints
design and propose ServiceNow-based solutions covering HR and Workplace Service Delivery processes
validate technical specifications produced by implementation teams for ServiceNow HR & WSD modules
oversee development activities from a functional standpoint for ServiceNow initiatives
validate that the implemented solution answers business needs and complies with defined requirements
provide functional support on ServiceNow HR and WSD solutions during lifecycle phases
act as Software deployment support for ServiceNow HR and WSD releases
involve customers in application lifecycle testing, functionality deployment, and usage improvements on ServiceNow
handle end-to-end delivery stream on assigned topics (from requirement to deployment and stabilization)
define release scope in agreement with customers and stakeholders for ServiceNow HR & WSD
identify potential Risks, Issues, and Delays related to ServiceNow HR & WSD deliveries
drive further development of functionalities at tool level (ServiceNow platform)
drive further development of functionalities at processes level related to HR and Workplace Service Delivery
Service Deliverables (but not limited to)
documented business and functional requirements for ServiceNow HR & WSD modules (specifications, use cases, user stories, workflows)
solution design documents and proposed ServiceNow configurations for HR & WSD
validated technical specifications aligned with functional requirements
functional validation reports and test outcome documentation confirming coverage of business needs
deployment support documentation for ServiceNow HR & WSD releases (runbooks, release notes, user guides)
functional support documentation and resolution records for ServiceNow-related requests and issues
release scope definitions for ServiceNow HR & WSD, agreed with customers and stakeholders
risk, issue and delay logs with mitigation and follow-up actions for ServiceNow deliveries
roadmap and backlog proposals for further development of ServiceNow HR & WSD functionalities
updated process descriptions and tool usage guidelines for HR and Workplace Service Delivery in ServiceNow
Le profil recherché
Business Analysis expertise on ServiceNow HR & WSD modules with effective delivery projects
3-5 years of expertise in capturing, analyzing, defining and documenting business and functional requirements
expertise in designing and proposing ServiceNow solutions for HR and Workplace Service Delivery processes
expertise in validating technical specifications against functional needs on ServiceNow
expertise in overseeing development from a functional perspective in ServiceNow environments
expertise in functional validation and acceptance of ServiceNow solutions against business needs
expertise in software deployment support in a ServiceNow context (HR & WSD)
expertise in involving customers in application lifecycle testing, functionality deployment, and usage improvements
expertise in end-to-end delivery on ServiceNow streams (requirements, design, build oversight, test, deployment, stabilization)
expertise in defining release scope, and in identifying and documenting Risks, Issues, and Delays for ServiceNow deliveries
expertise in driving further development of ServiceNow platform functionalities and related processes
practice of ITIL framework; ITIL Certification would be a plus
completion of the following ServiceNow trainings (or equivalent expertise): Sys Admin, Sys Admin Advanced, HR Fundamentals & HR Implementation, Workplace Service Delivery (WSD) Essentials, WSD Professional suite certification
Service Qualifications
proven track record as Business Analyst service on ServiceNow HR & WSD modules with effective delivery projects
3-5 years of expertise on ServiceNow business analysis or equivalent ServiceNow consulting on HR & WSD
English Environment
confirmed use of ITIL practices in IT service management contexts
validated ServiceNow training path including: Sys Admin, Sys Admin Advanced, HR Fundamentals & HR Implementation, Workplace Service Delivery (WSD) Essentials, WSD Professional suite certification
previous missions delivering functional support, solution design, deployment support and continuous improvement on ServiceNow HR & WSD solutions
Bienvenue chez Socadek Solutions
SOCADEK Solutions est un acteur majeur du conseil en transformation digitale et technologique. Nous accompagnons les organisations dans la conception, le déploiement et l'évolution de leurs systèmes d'information, en conjuguant excellence en engineering, innovation et intelligence artificielle.
Nous intervenons sur l'ensemble de la chaîne de valeur, de la stratégie digitale à l'exploitation en production, en passant par l'architecture, la data et l'industrialisation des plateformes. Notre conviction est simple : la technologie ne crée de valeur que lorsqu'elle est maîtrisée, intégrée et alignée aux enjeux métiers. SOCADEK Solutions aide ainsi les entreprises à moderniser leurs environnements technologiques en intégrant les leviers les plus stratégiques : cloud, data & analytics, automatisation intelligente et IA, tout en garantissant performance, sécurité et conformité.
Au coeur de cette dynamique, l'humain reste central. Nos consultants, experts métiers et technologiques, allient rigueur, compréhension stratégique et sens du service pour co-construire des solutions durables et créatrices de valeur. De l'architecture à l'intelligence artificielle, SOCADEK Solutions met la technologie au service de la performance business. SOCADEK Solutions intervient sur toute la France y compris à l'international. Cette présence nous permet d'accompagner nos clients au plus près de leurs enjeux, en combinant expertise locale et vision globale.
Deux branches sont rattachées à SOCADEK Solutions :
La branche SOCADEK Infra est spécialisée dans l'infrastructure BTP, Télécom et Energie.
La branche SOCADEK Cyber est spécialisée dans la cybersécurité
Publiée le 03/11/2026 - Réf : 4438732/30766916 BASSHSDH/75P
