Dach - Eng Customer Sucess Manager Saas Remote Position H/F GOOD RECRUITER

Customer Sucess Managers EN/DE

Client: SaaS Supply Chain / Scale-up
Location: 100% remote position EU timezone
Package: €45-65k executive status (depending on seniority level), very good health insurance, co-ownership plan, unlimited vacation policy...


Join a fast-growing European SaaS company transforming the global Food & Beverage supply chain ! The solution allows food suppliers to connect seamlessly with their restaurant and retail customers through a powerful app-based ordering platform that automates sales, logistics, and customer service.
After a successful Series A, the company is scaling across Europe and strengthening its Customer Success team to ensure smooth onboarding and long-term satisfaction of its growing client base.

Your Mission :

As a Customer Success Manager / Partner Manager, you'll be responsible for ensuring customers get the maximum value from the platform - from onboarding to adoption and retention.
You'll lead project launches, coordinate integrations, and build trusted relationships that translate into long-term partnerships.


Main Responsibilities :

70 % Customer Onboarding & Project Management

• Lead onboarding sessions and training for new customers.
  
• Coordinate projects between clients, integration partners, and internal teams.
  
• Manage timelines, anticipate risks, and ensure smooth go-lives.
  
• Track project performance using internal tools and continuously improve processes.
  

30 % Account Management & Growth

• Act as the main point of contact for your customer portfolio.
  
• Identify upsell opportunities and support the sales team in developing existing accounts.
  
• Provide proactive support via phone and email; collect feedback to enhance the product.
  
• Collaborate with marketing and product teams to improve the customer journey.
  

Team & Work Environment :
Join a dynamic, international team of passionate professionals (ex-Zalando, Groupon...) operating fully remote across Europe, with an average age of 32 y/o. You'll report directly to the Head of Customer Success and work closely with the founders - experienced entrepreneurs who value autonomy, curiosity, and impact. You'll also benefit from a personalized mentorship program, designed to help you grow into a senior Customer Success Manager.

Profil

About You :

• 3-8 years of experience in Sales, Customer Success, Account Management, or Project Management, ideally within a SaaS / tech / digital environment.
  
• Proven record in onboarding and developing customers.
  
• Strong project management and organizational skills.
  
• Fluent in English and German (Native or C2), another languague with be a +
  
• Excellent communication skills, energetic and solution-oriented mindset.
  
• Proficient in CRM like HubSpot, Salesforce, Intercom, or Zendesk.
  

Bonus: technical understanding of ERP / API / EDI integrations.

Informations contractuelles

Recruitment Process :

• Qualification process with the recruiter
  
• Interview with the Head of Customer Success
  
• Case study presentation
  
• Final interview with the CEO
  

Location: 100% remote position EU timezone
Package: €55-65k executive status (depending on seniority level), very good health insurance, co-ownership plan, unlimited vacation policy...