Global Product Owner Specialist - Digital Customer Engagement M - F - Cma Cgm Head Office H/F CMA CGM

MISSION:

As business product owner you are accountable for implementing and enhancing CMA CGM Digital Customer Engagement through top of the class CRM features, AI empowered and Omnichannel. In a context of fast-moving innovations in technologies and high velocity business expansion you are contributing to preparing the Group to tomorrow's opportunities and challenges. To do so you operate in direct contact with Transformation Department and Digital Factory Leaders as well as key Third Party partners.

RESPONSABILITIES:

You are securing the value and global consistency of the different features, delivered in time and within budget.

Your main responsibilities:

- Main point of contact for the Business transformation department

- Domain and people management (hierarchic: product / functional: project contribution)

- Create, maintain & deliver Domain roadmap aligned with CPO & sponsors

- Plan execution efficiently through quarterly increment planning and agile methodology

- Manage global backlog, secure new initiatives assignments and run organization optimization

- Monitor quality indicators (of which backlog readiness, predictability, incidents) for success

- Support the team's transformation & scale up for the future

- Take direct ownership of features & products to overcome roadblocks & peak periods

- Clear & structured reporting weekly on progress & successes, document risks & arbitration

- Ensure proper transition with deployment team and communication to regional network

- Overview relationship with technical teams and optimization of capacity usage

SKILLS & COMPETENCIES:

- Strategic & product mindset : aligns product vision with business goals, focuses on value and measurable outcomes, customer and employee experience centric.

- Leadership & people skills : inspires, coaches, manages conflict, and builds a high-performing, autonomous team.

- Stakeholder & communication: influences without authority, manages expectations, and communicates clearly at all levels.

- Change & transformation capability : manages resistance, drives adoption of new ways of working, stays resilient in ambiguity.

- Delivery excellence: strong project management and agile skills, product ownership experience with ability to manage risks/dependencies, and use data to guide decisions.

- Fluent in French and English.

Come along on CMA CGM's adventure !