Data Analyst H/F Ubisoft
- Paris - 75
- CDI
- Bac +5
- Secteur informatique • ESN
- Exp. - 1 an
- Exp. 1 à 7 ans
- Exp. + 7 ans
Les missions du poste
About the Role
We're looking for a results-orientedDataAnalysttosupportdecision makingwithin our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a background in data analysis, business intelligence, and stakeholder management-who is confident using data to influence outcomes.
As theData Analyst, you willwork oninitiatives to understand how player support experiences impact broader player behaviors-such as game engagement, retention, and purchasing. You'll translate complex data into actionable insights using tools like SQL, Excel, and business intelligence platforms, while working closely with cross-functional stakeholders.
Key Responsibilities
Data-Driven Insight Generation:Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
Stakeholder Collaboration:Partner with business, operations, andother stakeholderteams to align analytics initiatives with organizational priorities/ projectsand to guide decision-making through data.
Improve Reporting Infrastructure:Enhance and standardize dashboards and reports using BI tools like Power BIto ensure clarity, accessibility, and relevance.
Ensure Data Quality & Accessibility:Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
Champion Data Literacy:Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.
Le profil recherché
Required Qualifications & Skills
Bachelor's degree in a relevant field (e.g., Business Analytics, Statistics, Economics, Management Information Systems), or equivalent experience.
Strong proficiency in SQL and experience working with relational databases or cloud data platforms.
Hands-on experience with BI tools such as Power BI, or similar.
Advanced Excel skillsincludingpivot tables, charts, and statistical functions.
Proven experience using data to solve business problems and influence stakeholders at different levels.
Excellent communication and storytelling skills; able to present complex findings in a clear and actionable way.
Demonstrated experience managing or mentoring analysts or cross-functional teams.
Strong analytical mindset with a focus on accuracy, detail, and continuous improvement.
Preferred Qualifications
Experience with CRM platforms like Salesforce or Zendesk and understanding of support operations data.
Exposure to statistical or predictive modeling techniques (even if conducted by others).
Experience coordinating with technical teams (data engineers, data scientists) to define requirements or interpret results.
Interest inorknowledge of the video game or entertainment industry is a plus.
Bienvenue chez Ubisoft
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin's Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you're passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Publiée le 24/06/2026 - Réf : REF31546K
