Customer Success Public Sector H/F Malt

- A diverse team of 600 Malters across 6 European countries- A culture that champions equality (50% of our Comex are women) and inclusive growth- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI- A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here! 🪐

Explore your future career 🔭

You will join Malt as a Customer Onboarding & Success manager for the Public Sector team in Paris. Reporting to the VP Customer Onboarding and Success, you will act as a key business partner for our Account Managers. Your big-picture mission is to ensure the smooth delivery of projects throughout their lifecycle by managing critical project processes, driving renewals, and acting as the primary operational point of contact internally and externally.

Key responsibilities ✨

• Pitch platform benefits and perform product demos to drive user and client independence.

• Anticipate ending projects and provide active support to secure business continuity and renewals.

• Manage manual operational processes such as quotes, billing, and timesheet validation for non-autonomous clients.

• Act as the dedicated go-to person for incoming client requests, owning the solution delivery and tracking satisfaction (NPS).

• Ensure PO upload/consumption and educate clients on autonomous management for smooth invoicing.

• Apply contract and SLA expertise to master specific client requirements and internal ways of working.

• Identify operational pain points and collaborate with Ops, Product, and Tech teams to automate and scale solutions.

About you 🧑‍🚀

• Strong background in managing complex client relationships, customer experience, and conflict resolution.

• Commercial acumen with a deep understanding of the business impact of renewals, SLAs, and pipeline management.

• Advanced proficiency in tools such as Gsheet, Notion, Looker, and AI applications.

• Native or professional level of English, with a natural capability to train others and perform platform demonstrations.

How to join the mission? 🚀

• First call with our Talent Acquisition Manager Claudia to better understand your background and aspirations (30-45 minutes).

• Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).

• Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.

• Final interview with a C-level executive to discuss Malt's long-term vision.

Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in ParisEvery Malter is entitled to stock options: €9/day on your Swile card 50% reimbursement (any type of transport)From 8 to 12 days off per year Company participation to a Gymlib (Wellpass) membershipEvery three years, all Malters are entitled to a one month fully paid sabbatical leave If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to followHybrid policy balancing on-site and home office events organized every year


We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant-it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.