CRM Solution Lead Veeva H/F Servier

The Digital & Solutions' team represent World Operations in the development of our company omnichannel strategy and of relevant group IT solutions. This team collaborates with global and local stakeholders to leverage digital technologies in support of our strategy, optimizing deployment and ensuring local adoption.

The World Operations CRM Solution Lead will be the business owner of our existing CRM (Veeva) and will lead the ongoing improvement, development, and deployment in collaboration with affiliates and global departments. A key priority is to maximize the adoption of core functions, improve harmonization and ensure omnichannel integration.

Principal Accountabilities

Leadership & Management

• Business Owner of existing Veeva CRM. Manage planning, product evolution, system integration and deployment of the new CRM modules, coordinating multiple internal stakeholders and external providers.
• Management of Veeva OpenData and Veeva Link Key People deployment across all the affiliates of the group, promoting harmonization, in collaboration with DDSI (Digital, Data, and Information Systems) teams.
• Actively contributes to omni-channel acceleration among affiliates, improving customer engagement.

Collaboration

• Proactively collaborate with global World Operations team, affiliates (with Excellence Transformation Director and Regional Business Excellence), GPS (Global Product Strategy), GMPA (Global Medical & Patient Affairs) and DDIS (Digital, Data, and Information Systems) departments.
• Coordinate and lead Regular meetings with Affiliates: CRM Product Evolution Session, CRM Releases webinars, etc.
• Maintain the online digital resource center' with essential CRM project information, development/deployment road maps, testimonials, KPIs, launch guidance, technical docs
• Contribution to (among other) LPR (lean portfolio review), Omnichannel cross functional team, steering/working committees of transverse IT solutions impacting affiliates, ensuring coherence of our ecosystem.

Systems & Data

• Ensure coherence of CRM evolution within the global ecosystem, supporting the strategic and compliance requirements of all departments (including medical, legal, regulatory, compliance, data protection).
• Where possible, establish Data Governance by design within CRM and related solutions - Harmonization Management, Quality Management, Integration, Sharing Management and Security Management (including ARI/SPRITE process).

Results & Improvment

• Identify capability gaps and development areas, proposing training in coordination with Excellence Transformation Director and Regional Business Excellence experts.
• Evaluate, document and demonstrate the business impact of CRM related solutions.
• Continuously seek improvements to existing solutions and processes. Proactively evaluate internal use and external benchmarks / competitors. Proactively propose enhancements to systems and processes in accordance with evolving strategy.

General

• Promote World Operations Excellence to stakeholders within subsidiaries and across global departments.
• Assist with any ad hoc projects as deemed by Head or World Operations Excellence Director.

Qualifications & Experiences Required

Knowledge/ Academic Qualification:

• University degree or equivalent.

Skills:

• Fluent in oral and written English.
• Expert understanding of pharmaceutical industry and its digital ecosystems and regulation.
• Excellent project management, communication and presentations skills.
• Ability to adopt and embrace both global and affiliate mindset
• Strong analytical and problem-solving skills.

Experience:

• 3+ years in the management of Veeva CRM and its core modules (affiliate and global experience preferred).
• 5+ years in Pharma or medical device industry.

Competency:

• Professional, organised approach to all aspects of job.
• Ability to network and work cross-functionally.
• Ability to work without supervision.
• Team player.

Nous sommes engagés pour l'égalité des chances et le développement des talents dans toute leur diversité. Nous accordons autant de valeur à l'expérience qu'à l'envie de s'engager au quotidien pour être utile au progrès thérapeutique au bénéfice des patients. Si vous vous reconnaissez dans cette offre et ces quelques lignes, saisissez cette opportunité de nous rencontrer.