Global Ecommerce Specialist M - F - Cma Cgm Head Office H/F CMA CGM

Role Overview

The Digital Key Account Manager is responsible for managing, developing, and growing relationships with strategic clients in a digital environment. This role focuses on driving revenue growth, optimizing digital performance, and ensuring high client satisfaction through strong account management and cross-functional collaboration.

Key Responsibilities

Key Account Management

• Manage a portfolio of strategic accounts

• Build strong, long-term relationships with key stakeholders

• Identify upselling and business/digital growth opportunities

• Oversee commercial agreements and client account activities

Digital Performance Management

• Define, monitor, and analyze key performance indicators (KPIs)

• Provide performance analysis and actionable recommendations

• Collaborate with technical, e-commerce, commercial and data teams

• Prepare regular business reviews and client presentations

Business Development

• Support commercial negotiations and contract renewals

• Develop tailored commercial proposals based on client needs

• Contribute to revenue and growth targets

• Conduct market and competitor analysis

Cross-functional Coordination

• Work closely with internal teams including commercial, operations, finance, and product

• Ensure smooth execution of campaigns and projects

• Act as the main point of contact for digital-related client matters

Candidate Profile

Experience

• 8 years of experience in account management, digital sales, business development, or e-commerce

• Experience in a digital environment is preferred

Skills

• Strong commercial and relationship management skills

• Solid understanding of digital marketing and performance KPIs

• Analytical mindset with a results-driven approach

• Proficiency in Excel, PowerPoint, and CRM tools

• Fluent professional English

Personal Qualities

• Organized and autonomous

• Proactive with an entrepreneurial mindset

• Ability to manage multiple projects simultaneously

• Strong communication, presentation and teamwork skills

Objectives

• Grow digital revenue across key strategic accounts

• Increase client satisfaction and retention

• Optimize digital partner performance

• Identify and develop new business opportunities

Come along on CMA CGM's adventure !