Les missions du poste
As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.
- Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
- Master TuneCore's administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
- Maintain a customer satisfaction score of 85% or higher
- Handle a high volume of requests, averaging 60+ tickets per day
- Work with external partners (DSPs, payment partners etc) to resolve issues for artists
- Identify and report technical bugs to our product teams
- Offer insights and ideas on process development to help optimize the team's workflows
- Other duties as required by department leadership
Le profil recherché
Fluent in German and English. French is a plus
At least 2 years of experience working in a high volume support/customer service environment
Track record of meeting or exceeding quantifiable performance metrics on a regular basis
Clear, concise, and warm communication, both written and verbal. (Both internally and externally)
Working knowledge of Mac or Windows, Slack, Google Suite and other common day-to-day SaaS tools
Proven track record of being transparent, accountable and relentless; exhibiting a true passion for going above and beyond for customers.
Ability to provide personalized, empathetic support while remaining efficient and maintaining high volume
Comfortable with change and ambiguity in a dynamic atmosphere
A professional, consistent, and positive can-do attitude who works well within a team and independently at the same high level
Knowledge of current music and technology industry trends
Experience with Zendesk or similar ticketing platforms is a huge plus!
Experience Technical troubleshooting and bug reporting is also a major plus
Bienvenue chez Believe
Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while owning 100% of their music. Today, TuneCore is the leading music digital distribution service for independent artists worldwide and headquartered in Brooklyn, NY, TuneCore is owned by Paris-based, global digital music company Believe. The company is one of the fastest growing companies in the music industry and is actively investing in the continued growth of the business.
We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. Innovation inspires and pushes us to work hard for our artists, while collaboration drives the way we work; as well as how we approach our company's social responsibility.
Join TuneCore as we embark on the next phase of innovation in the music industry. Lead the team that will bridge artists' unmet and evolving needs by building the tools and services that they can't live without and make their lives better.
Publiée le 28/05/2026 - Réf : BLV_26_3201
