Product Manager ai H/F Worldline

Product Manager AI (F/M)

[Paris, Seclin, Lyon, or Lille]

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join a dynamic team within the Business & Product Strategy division of Omnichannel Interactions, whichcomprisesover 250 employees. We are looking for a motivated individual to join the Product Managers team and contribute to the international growth of Worldline's Contact offering.

Worldline Contact is aCCaaS(Contact Center as a Service) solution that enables businesses to manage andoptimizetheir customer relationships across omnichannel voice, chat, email, AI assistants,callbots, instant messaging, WhatsApp, and more. Your mission as a Product Manager will be to strengthen our solution's market position and activelyparticipatein its strategic evolution.

Day-to-day Responsabilities

As an AI Product Manager, you willbe responsible fordefining the product vision and strategy based on market analysis and customer needs for CX Agent, a product aimedto augmentthoughAI all the personas using the CX suite. You willparticipatein coordinating technical, design, and business teams to continuously conceive, develop, and improve the product.

• Defining Product Vision and Strategy
• Analyzethe market, competition, and trends toidentifyopportunities and areas of growth
• Definea clear product vision for AI services aligned with the company'sobjectives
• Developa strategic roadmap in line with customer needs and business priorities
• Define a realistic and incremental roadmap that delivers value in a short cycle

Product Lifecycle Management

• Builda cohesive and impactfulroadmap basedbusinessobjectivesandservesyour personasneeds
• Liaisewith Product Owners responsible for drafting User Stories
• Collaboratewith UX/UI designers to ensureoptimaluser experience
• Workwith Product Marketing and Sales teams to position and promote the product
• Work closely with CSM to priorities client product request that are in line with your product vision

Analysis and Continuous Improvement

• Collectand analyze customer feedback toidentifyareas for improvement
• Monitorkey KPIs: satisfaction rates, NPS, resolution rates, response times, etc.
• Experimentwith andoptimizethe product with our dedicated demonstration and innovation teams

Who Are we looking for

We are looking for people who can drive positive change, move things forward, and lead the way - individuals who are passionate, have a positive attitude, and a strong desire to learn and grow. In practice, this means:

• You arecustomer-oriented.
• You havesignificant experiencein product management, ideally in theCCaaSdomain.
• You are passionate aboutnew technologiesand market trends (Cloud, AI, Bot, etc.).
• You have developed strong written and verbal communication skills.
• You are recognized for your rigor, organization, and sense of priorities.
• You are proactive and enjoy collaborating.
• Proficiencyin French is essential. English (B2 or C1)

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Annual end of year premium
• 32 days of paid vacations + 13th month
• 11 to 13 additional days per year depending on yearly calendar (RTT)
• Public transportation coverage up to 75%.
• Very active works council (evenings, trips, cultural and leisure subsidies, etc.)
• Participation in sports events (Corporate Games, races, ...)
• Work from Home agreement
• Subsidized company restaurant
• Mutual insurance and provident fund
• Wellbeing@Worldline

Shape the evolution.We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

AtWorldline, we are convinced that diversity is a strength. We encourage all applications, regardless of gender, age, origin, disability, sexual orientation, gender identity, family situation, beliefs, or any other characteristic protected by law.

We are committed to ensuring a fair and accessible recruitment process. Accommodations can be provided for candidates with disabilities.

Shape the evolution

Nous avançons vers les nouvelles frontières de la technologie des paiements et nous recherchons des penseurs audacieux pour se joindre à notre parcours. Des personnes avec de la passion, une attitude positive et un désir d'apprendre et de grandir. Ici, vous travaillerez avec des collègues ambitieux venus du monde entier, vous relèverez ensemble des défis uniques et vous aurez un véritable impact sur la société. Et avec notre culture valorisante, notre technologie solide et nos nombreuses opportunités de formation, nous vous aidons à accélérer votre carrière. Où que vous décidiez d'aller. Rejoignez notre équipe mondiale de plus de 18 000 innovateurs répartis dans plus de 40 pays et façonnez un avenir qui vous appartient.

En savoir plus sur la vie chez Worldline sur jobs.worldline.com

Nous sommes fiers d'être un employeur pratiquant l'égalité des chances. Nous ne pratiquons aucune discrimination fondée sur la religion, la couleur de peau, l'origine, les conditions médicales, l'orientation sexuelle, le genre ou l'identité de genre, ou toute autre caractéristique protégée par la loi.