Loyalty Commercial & Performance Manager H/F PSA Retail France SAS

Mission & Purpose of the Loyalty Commercial & Perfomance Manager
Reporting to the EE Loyalty Manager
Responsible for deploying, supporting, and operationalizing the Stellantis Loyalty strategy at NSC level across Enlarged Europe, with a focus on:
Enabling consistent execution of loyaltyrelated commercial actions supporting brand and NSC alignment on crossbrand loyalty strategy
Strengthening EndofTerm (EoT) performance and SFS/Leasys processes
Ensuring KPIdriven performance monitoring and reporting
Elevating best practices across markets and brands
Supporting B2B loyalty development in coordination with the EE B2B team
The role is the executional engine of loyalty, ensuring that EE governance becomes concrete and impactful in market operations

2. Key Responsibilities
Deployment & Support of Loyalty Commercial Actions, CrossBrand & CrossNSC
Monitor and support loyaltyrelated commercial actions with NSCs across G10 countries; Promote alignment the loyalty-related commercial initiatives between brands within each NSC
Drive best practice collection & sharing across brands & markets, maximizing operational efficiency & consistency
Facilitate transversal cooperation between Brand Directors, Sales Managers and Aftersales teams to improve brandtobrand customer loyalty
EndofTerm (EoT), SFS & Leasys efficiency improvement
Support & ensure execution by the NSC's of the SFS and Leasys EoT process improvement plans, including data sharing & quality; install EoT governance routines in NSC/Brand level
Monitoring & reporting of EoT-related KPI's & reporting
Loyalty KPI Measurement & Performance
Consolidate, monitor and report loyaltyrelated KPIs in NSCs and EE reviews
Provide insights & risks in local and EE steering meetings and coordinate improvement plans with the NSC's
B2B Loyalty Development
Support the buildingof B2B loyalty improvement plans with the NSC's in collaboration with the EE B2B teams
Deploy crossmarket best practices related to B2B Loyalty improvement
Ensure B2B loyalty actions are integrated into overall NSC plans

3. Required Skills & Experience
Professional Experience
5+ years in automotive commercial, marketing or CRM roles
Experience working with NSCs ands multibrand operational environments
Strong familiarity with KPI dashboards, commercial performance routines, and CRM tools