Multilingual ai Content Expert H/F BlaBlaCar

Your Mission

Contribute to the evolution of global communication at BlaBlaCar. You will support the LLM Translation Quality Project, building a scalable, language-agnostic engine that automates and elevates our content across 20+ languages. From defining AI translation quality standards to auditing LLM output, you will bridge the gap between customer-centric content and AI automation, ensuring our support platform is both technologically advanced and human-centric.

This is a four-month fixed-term contract running from June to October

Your responsibilities

• LLM Translation Quality Project: Contribute to the design, build and implementation of a language agnostic LLM process, including translation quality reviews and content reorganisation.

• Content creation and localisation: Research and produce core content for support channels and manage localisation into 20 languages using AI-driven workflows.

• End-to-End content projects: Lead the entire content project lifecycle, from initial conception to stakeholder implementation.

• AI: Co-develop prompts and AI agents for our tools. Track key metrics to measure the impact of AI and ensure continuous model improvement.

Required Qualifications:

• Exceptional written and verbal communication skills in English.

• Proven experience managing content across multiple languages and markets.

• A strong understanding of and hands-on experience with AI tools, with a genuine curiosity for building and testing new AI agents.

• Adaptable and resourceful, with the proven ability to learn and master new software and tools quickly.

• A strong sense of ownership and the ability to prioritise tasks effectively to meet business goals.

• Highly organised, structured, and detail-oriented in your approach to content and project management.

Preferred Qualifications:

• A background in translation, linguistics, or similar.
• French language skills are a plus.
• Previous experience writing content for a customer service or community support audience.

What we have to offer

• Hybrid status for this role : 2-3 days at the Office
• 4 additional weeks on top of legal maternity/paternity leaves
• 50% healthcare coverage (Alan)
• Financial support for home office equipment
• Minimum 25 days holiday per year
• Local meal plan policy (Swile card)
• 50% transportation paid (Forfait Mobilité Durable)
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• 1 day off per year to test our product

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.