Application Support Specialist - Level 2 M - F H/F Groupe Adenes

ADENES,an international disaster recovery and services group, is recruiting an Application Support Specialist M/F to join our team based inPorto.

TheADENES Group is a leader in insurance-related expertise and services. With anational presence and a dynamic of continuous innovation, we have made thedigitalization and optimization of our solutions a central pillar of ourdevelopment strategy.

As partof the modernization and ramp-up of our hybrid platform (On-Premise & AzureCloud), we are seeking a Level 2 Application Support who will play a key rolein maintaining our application solutions in operational condition andcontinuously improving our support and operational processes. Reportingdirectly to the Application Operations and Support Manager, you will provideLevel 2 technical support for our applications, ensuring the quick andefficient resolution of incidents and user requests.

Your mainresponsibilities will be:

IncidentManagement

• Handleproduction incidents originating from Level 1 support
• Analyzethe root cause and provide an initial diagnosis
• Ifnecessary, escalate to the Level 3 team of the solution concerned
• Followup the process until complete resolution and communicate with the appropriateteams.

Monitoringand Supervision

• Monitoringsystems and applications in production using monitoring tools
• Detect,diagnose, and report incidents and anomalies in real time. ProcedureDevelopment and Implementation
• Participatein the design, formalization, and continuous improvement of support andoperations procedures
• Contributeto the implementation and deployment of new processes in conjunction with theIT and business teams
• Documentrecurring incidents and best practices to facilitate learning.

ChangeManagement

• Monitorand participate in application deployments and planned changes (MEPs, patches,updates, fixes).
• Continuous Improvement and Industrialization
• Participatein the documentation and automation of recurring tasks (scripts, tools, etc.);
• Contributeto improving application reliability and performance.

Technical Environment: Azure, .NET, Angular, SQL Server,PostgreSQL, and Elasticsearch