Workstation Service Delivery Manager W - M H/F Devoteam

The Workstation Service Delivery Manager is a key role within the IT Infrastructure & Operations team, responsible for overseeing the entire lifecycle of user workstations and related services. This individual will manage a variety of projects aimed at improving user device security, functionality, and overall user experience. The ideal candidate will possess a strong background in IT service management, proven project management capabilities, and in-depth technical knowledge of workstation technologies.

Project Management

- Manage and deliver a wide range of workstation-related projects, including large-scale device rollouts, new software deployments, and the implementation of security enhancements. - Lead initiatives to improve user account security and refine access controls across the user base. - Oversee the planning and execution of hardware refresh cycles for laptops and mobile devices to ensure technology remains current.

Technical Operations

- Lead efforts to enhance the security posture of user endpoints, including implementing hardware-level security configurations. - Act as a point of escalation for complex and widespread workstation issues, driving them to resolution. - Administer and configure roles and permissions within the company's IT service management platforms. - Participate in and provide evidence for internal and external security and compliance audits.

Service Delivery

- Serve as the primary point of contact for all inquiries related to the portfolio of workstation services and support. - Collaborate closely with other IT teams to ensure the seamless integration and delivery of all IT services to end-users.