Data Governance Consultant H/F DataGalaxy

Since day one, DataGalaxy has been guided by a simple conviction: data creates value when people align on it, adopt it, and turn it into business outcomes. Metadata is not the destination. It is the foundation that makes this possible. That's why DataGalaxy built the value governance platform, a business-first approach that connects data and AI strategy to execution, IT teams to business teams, and metadata to business outcomes. The platform includes two core products: DataGalaxy Catalog and DataGalaxy Portfolio Center. Catalog is a metadata center to provide context, build trust, and ensure compliance. Portfolio Center is a product management tool to show value creation from initiatives and champion alignment from C-levels to business stakeholders. Founded in France and expanding rapidly across Europe and the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organizations deliver metadata to the agents and value to the people.

Our values: Be intentional. Be clear. Be bold. Be humble.

The position of Data Governance Consultant at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As Data Governance Consultant, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advice.

Mission:

- Managing a client portfolio in collaboration with Account Managers:
- Support them daily in the use of the product
- Analyze and prioritize the needs
- Assist with implementation and best practices
- Ensure their loyalty to increase account revenue through upselling
- Answering technical and product questions to help clients get the most out of DataGalaxy
- Evaluating user experience and recommending improvements
- Contributing to strategic account committees.
- Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients.
- Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention, account growth
- Collaborating with the Product team (customer feedback and requests)
- Creating and maintaining content, deliverables, and best practices
- Managing and animating the user community (User Groups on-site & virtual)