Country Technical Coordinator H/F MSX International

Experience

Previous hands-on experience in vehicle repair/diagnosis within the automotive sector.
Proven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred).
Experience coordinating cross-functional stakeholders and/or leading technical workstreams.
Background in producing concise technical reports and presenting to regional or executive stakeholders.

Knowledge

Solid theoretical understanding of automotive technologies (powertrain, electrical/electronic systems, diagnostics).
Working knowledge of diagnostic tools, fault-finding methodologies, and interpretation of electrical wiring diagrams.
Familiarity with aftersales processes, technical bulletins, warranty considerations, and service operations.
Good command of English (written and spoken); additional local language(s) as required.

Technical Skills

Proficient with OEM diagnostic platforms, scan tools, and related software.
Ability to read and interpret electrical schematics and technical documentation.
Strong incident analysis, synthesis, and root-cause/problem-solving capability.
Competence with MS Office/Google Workspace (Excel/Sheets, PowerPoint/Slides) for reporting and presentations.
Data capture and trend analysis for technical KPIs and incident tracking.

Core Skills

Customer service and cost-sensitivity mindset; balances quality, speed, and efficiency.
Strong organization, coordination, and prioritization skills in a fast-paced environment.
Clear, concise verbal and written communication; excellent presentation skills.
Trainer/coach orientation with high accuracy and attention to detail.
Interpersonal effectiveness and stakeholder management across dealers, OEM, and internal teams.
Proactive, solution-oriented approach with ownership of outcomes.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

If you are interested in this job opportunity, please apply on https://careers.msxi.com/, where you can learn more about us.

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MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.