Service Leader - IT Process H/F Volvo Group

What you will do

About Volvo Group Digital Quality & Operations

Volvo Group Digital Quality & Operations (DQ&Ops) empowers every digital delivery team to operate efficiently, ensuring top-notch digital quality, security, and processes. The function is at the forefront of driving lean transformation, agile delivery, and operational excellence across the Volvo Group.

Context & Objective

As Volvo transitions to a multi-supplier IT operating model, the Service Integration Function is being established to govern and oversee the performance of our primary service integrator, HCL, and ensure seamless end-to-end service delivery across all IT domains. This function is critical for maintaining Volvo's standards, compliance, and business value in a complex, outsourced environment.

Within the Service Integration Function, the Compliance, Continuity & IT Risk Management team manages a set of IT processes to guarantee the adherence of Services to IT Policies and Directives.

What will you do ?

Role Mission

The Service Leader - IT Policy Exception Process will report to the Service Area Manager of the Compliance, Continuity & Risk Management team. This role is responsible for the overall IT Policy Exception Process, setting up Governance and directions being a key interface between Volvo and HCL. This role ensures that HCL our service integrator, delivers according to contractual commitments, operational excellence standards and Volvo's strategic objectives.

Key Responsibilities

- Develop and execute the service integration governance strategy for the IT Policy Exception process, ensuring alignment with Volvo Group's digital and operational objectives.
- Govern and optimize the delivery by HCL, ensuring adherence to the service integration framework, contract terms, and operational excellence.
- Ensure compliance with contractual, regulatory, and security requirements, supporting audits and quality assessments.
- Drive process harmonization, automation, and innovation within the IT Policy Exception process.
- Establish and implement connections with the other IT Processes managed within the Compliance, Continuity & IT Risk Management team and the Service Integration department

Who are you?

Required Competencies and Experience

- University/Master's Degree or equivalent in a relevant field.
- Proven experience in working with IT process management

- Strong knowledge of ITSM/ITIL processes and frameworks.
- Demonstrated ability to work with diverse, multi-cultural teams both within Volvo and HCL.
- Excellent communication, stakeholder management, and presentation skills.
- Complete proficiency in English.

Leadership Skills

- Ability to drive for results.
- Strong prioritization and problem-solving skills
- Business-focused leadership style, with a commitment to fairness and continuous development.

What's in it for you?

We are waiting your application !

In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.