Cloud Support Consultant Partners H/F OVHCloud

- Handle partner requests in B2B relationships (business-oriented approach with partners familiar with the internal OVHcloud environment)
- Participate in onboarding sessions for new Advance Partners (Establish initial contact between the Advance Partner and support; define best practices in terms of interaction with teams)
- Participate in Annual Business Reviews (Review in collaboration with the Sales Account Partner team and share with the Advance Partner the framework for a meeting: Review of best practices; Key figures; Turnover)
- Use your technical skills and potential to quickly identify and resolve issues encountered by our customers on products in different areas such as Telecom, Web, or Cloud
- Provide support for customer requests using a multi-channel strategy (email/phone/chat)
- Process and analyze partner requests forwarded after an initial diagnosis
- Escalate and follow up on requests requiring more in-depth expertise
- Implement the quality policy defined by the company

Your future impact

In 6 months
- You will have mastered a new range of technical products
- You will manage complex cases (escalations, campaigns, etc.)
- You will be comfortable with B2B customer relations, in accordance with OVH Cloud's internal quality requirements

And in one year
- You will have developed expertise in the products you have been trained on
- You will be able to understand new products/areas
- You will be responsible for new tasks (supporting new employees, contributing to support projects, taking charge of billing)

Required skills:

- Good knowledge of technologies and methods in your product area
- Required fluent French and English level: B2-C1 (minimum)
- Genuine technical curiosity and interest in new environments
- Desire to develop skills in other areas (Telecom/Web/Cloud)
- Interpersonal skills, listening skills, and customer service skills
- Analytical and synthesis skills

.

Your main responsibilities

- Handle partner requests in B2B relationships (business-oriented approach with partners familiar with the internal OVHcloud environment)
- Participate in onboarding sessions for new Advance Partners (Establish initial contact between the Advance Partner and support; define best practices in terms of interaction with teams)
- Participate in Annual Business Reviews (Review in collaboration with the Sales Account Partner team and share with the Advance Partner the framework for a meeting: Review of best practices; Key figures; Turnover)
- Use your technical skills and potential to quickly identify and resolve issues encountered by our customers on products in different areas such as Telecom, Web, or Cloud
- Provide support for customer requests using a multi-channel strategy (email/phone/chat)
- Process and analyze partner requests forwarded after an initial diagnosis
- Escalate and follow up on requests requiring more in-depth expertise
- Implement the quality policy defined by the company

Your future impact

In 6 months
- You will have mastered a new range of technical products
- You will manage complex cases (escalations, campaigns, etc.)
- You will be comfortable with B2B customer relations, in accordance with OVH Cloud's internal quality requirements

And in one year
- You will have developed expertise in the products you have been trained on
- You will be able to understand new products/areas
- You will be responsible for new tasks (supporting new employees, contributing to support projects, taking charge of billing)

Required skills:

- Good knowledge of technologies and methods in your product area
- Required fluent French and English level: B2-C1 (minimum)
- Genuine technical curiosity and interest in new environments
- Desire to develop skills in other areas (Telecom/Web/Cloud)
- Interpersonal skills, listening skills, and customer service skills
- Analytical and synthesis skills

.