Customer Service Officer - Order Management & Customer Satisfaction H/F EYCO

Profile & Skills

Required

- Experience: At least 2 years in customer service, order management or a similar role, ideally in the semiconductor, electronics or manufacturing sectors.
- Languages: Excellent verbal and written communication skills in French and English.
- Organization: Strong attention to detail and ability to manage several topics in a fast-paced environment.
- Tools: Comfortable using ERP / CRM systems and Microsoft Office.
- Problem-solving: Able to identify issues, propose solutions and escalate when necessary.

Preferred

- Knowledge of semiconductor assembly and supply chain processes.
- Experience working with international customers and cross-functional teams.
- Training or certification in customer service best practices.

Key Competencies

- Strong customer-oriented mindset.
- Ability to work both independently and as part of a team.
- Adaptability and resilience in challenging situations.
- High ethical standards and respect for confidentiality.

Innovate without limits to build the world of tomorrow

EYCO is an industrial company that develops and produces innovative connectivity solutions for the current and future needs of the microelectronics world.

We believe that connectivity is an essential element in a world that is constantly evolving and digitalizing.

Our goal is to become a leader in connectivity, while respecting the environment, to make the world better and safer.

Founded by a group of technical experts in this field, it works on advanced projects and applications in sectors such as payments, identity, healthcare, display, and IoT.

EYCO also positions itself as a committed and responsible player, ready to meet today's challenges to build the world of tomorrow.

We are committed to a progressive Corporate Social Responsibility (CSR) approach, based on three essential pillars: governance, social, and environmental.

Our ambition is to build a sustainable future by integrating ethical and responsible practices into all our activities.

"Eyco was born from a desire to contribute to the preservation and development of advanced technologies in France, and to pass on technologies to young future industrialists." Eric Eymard

From its inception, we also take the path of the learning company.

People are at the heart of the organization and become its very purpose. We promote continuous learning, constant innovation, creativity, open communication, and critical thinking.

We give meaning to work,we ensure the sharing of knowledge and the well-being of our employees.

What We Offer

- Permanent full-time contract (35 hours).
- An opportunity to grow within a high-tech industrial environment.
- A role with direct impact on customer satisfaction and business performance.