Senior Customer Support Agent Eng & Fr M - F H/F MANPOWER - LUXEMBOURG

We are recruiting, on behalf of an international digital services company based in Leudelange, aCustomer Support Agent to reinforce a customer support team for a 6-month assignment.

Your missions:

- Manage customer requests via email, phone and live chat, ensuring a high level of service quality
- Handle complex and escalated cases, acting as a support point for less experienced team members
- Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users
- Collaborate closely with internal teams (technical, product, sales) to resolve cross-functional issues
- Contribute to the improvement of support processes and service standards
- Create and maintain knowledge base articles and FAQs
- Collect customer feedback and contribute to service optimisation
- Support the onboarding and training of new team members
Your profile:
- Minimum 3 years of experience in customer support or technical support, ideally in IT, hosting, domains or digital services
- Fluent French and English (written and spoken) - both are mandatory
- German, Luxembourgish and/or Spanish are a real plus
- Strong ability to manage complex customer situations independently
- Experience with CRM tools, ticketing systems and live chat platforms
- Strong problem-solving skills and attention to detail
- Customer-oriented, proactive and well organised
Interested in this opportunity? Apply now!